Verde Casino - Spelaren bestrider stängning av konto för bedrägliga aktiviteter.

My account was blocked, and they told me it was due to SUSPECTED fraud. Allegedly, I opened two accounts with the same IP, but I only have one account. It's unfortunate that they close your account when you're winning... but when you're losing, nothing happens... I hope someone can help me.

Me bloquearon la.cuenta y me dicen que fue bloqueda por una SOSPECHA de fraude, supuestamente abrí 2 cuentas con el mismo IP y yo solo cuento con una sola cuenta, es lamentable que te cierren la cuenta cuando ganas... ahora perdes y no pasa nada... ojalá me ayuden.

Hello leolucas96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about? Did the casino provide any evidence of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Dear leolucas96

Do you happen to know, who the account jonat***martin9545@gmail.com belongs to?

The reason we are asking, is because the same android device is used, the same IP, your main account and this one were making opposite bets in Sportsbook.

Can you explain that, please?

Dear CasinoGuru, this question is related strictly to sportsbook, FYI.

Best regards

Dear leolucas96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.