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Hello,

I won 100 euros at the prize drop Big Bass bonanza. That was on May 9th, 2021. For three weeks I wrote in a friendly chat with the staff until I told them I didn't want to play there anymore.

To this day, however, I have not received the profit. I was put off every day, nothing more

Please clarify

Hallo,

Ich habe beim prize drop Big Bass bonanza 100 Euro gewonnen.dies war am 09 Mai 2021.drei Wochen lang habe ich freundlich mit den Mitarbeitern im Chat geschrieben,bis ich ihnen sagte,da nicht mehr spielen zu wollen.

Den Gewinn habe ich allerdings bis heute nicht ausgezahlt bekommen.ich wurde täglich vertröstet, mehr nicht

Bitte um Klärung

Dear Prauni78,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

We received this email from Prauni78:

"Hello, please withdraw the complaint I submitted.

It actually took three weeks for the prize to appear. I received an email that it was credited on May 24th. The prize drop prize. I'm sorry for the inconvenience.

Best regards"

We received this email from Prauni78:

"Hallo,die von mir eingereichte beschwerde bitte zurück ziehen.

Es hatte tatsächlich drei Wochen gedauert bis der Gewinn drauf war.ich erhielt eine Email,das es am 24 Mai gutgeschrieben wurde.der prize drop Gewinn.es tut mir leid für die Unannehmlichkeit.

Liebe Grüße"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.