Kristina,
Jag hoppas att det här meddelandet finner dig bra. Jag vill uttrycka min uppriktiga uppskattning för all hjälp du kan ge, särskilt med tanke på frågans komplexitet. Även om jag förstår att din expertis kanske inte är direkt relaterad till det juridiska området, tror jag att det är en angelägenhet för alla att säkerställa rättvisa och rättvisa.
Som ingenjör är logik och tydlighet grundläggande för mitt förhållningssätt till problemlösning. Innan jag accepterade bonusen gick jag noga igenom villkoren som tillhandahålls av Twin. Medan termer som insatt belopp (konceptkontosaldo) förblev tvetydiga.
Twins punkt 3, "Deltagande i kampanjen och bonusbedrägeri," fångade min uppmärksamhet. Det tyder på att ett avbrytande från deltagande ersätter koncept A och resulterar i att koncept Y går förlorat. Den exakta karaktären av koncept A är dock fortfarande oklart. Genom logisk deduktion spekulerade jag i att Twin kan ha likställt koncept Z med koncept A, om än med annan terminologi. Om verkligen A=Z, då skulle ett uttag av Z innebära att man ersätter det och förlorar Y, vilket slutligen återgår till det insatta beloppet (X), vilket borde vara säkert att ta ut.
Trots mina ansträngningar att klargöra dessa avvikelser inom Twins villkor:
"1. I punkt 1.4 görs den första hänvisningen till begreppet insatt belopp och bonusbelopp, förstärkt senare i punkt 1.5. I slutet av punkt 1 presenteras dock exempel baserade på insatta belopp, där ett "belopp" nämns bonuskonto", definierat som summan av det belopp som kommer från bonusen och det insatta beloppet.
2. I punkt 1.5 finns det en tydlig skillnad mellan bonusbeloppet och det insatta beloppet, vilket indikerar en skillnad mellan de två. Denna skillnad är dock inte längre uppenbar vid senare tillfällen, vilket kan förvirra användaren.
3. I punkt 2.2 görs återigen en skillnad mellan bonusbeloppet och det insatta beloppet, med exempel som tydligt skiljer dem åt.
4. I punkt 2.6 införs begreppet bonuskontosaldo och huvudkontosaldo, något nytt som tidigare bara nämnts beloppsmässigt och inte saldon. Det är dock inte klart om saldot på bonuskontot är summan av bonusbeloppet och det insatta beloppet.
5. I punkt 2.7 står det att "Bonuspengar används tills bonuskontot sjunker under 0,20 €". Detta tyder på att bonuspengar syftar på pengarna som genereras av själva bonusen, inte konceptet med bonuskontots saldo. Det vore kanske lämpligare att använda begreppet "bonuskontosaldo" i detta sammanhang, med tanke på otydligheten i villkoren.
6. I punkt 3.1 förklaras det att när du drar dig från deltagandet i kampanjen kommer bonuskontots saldo att återställas, vilket resulterar i att eventuella bonusbelopp går förlorade.
7. Ovanstående i punkt 3.1 strider mot de begrepp som tidigare introducerats, genom att använda begreppet värdet av den mottagna bonusen och därmed skilja mellan bonusbeloppet och insättningen."
En upplösning förblir svårfångad. Din vägledning och ditt stöd för att navigera i denna fråga skulle uppskattas mycket.
Genom att hjälpa mig i denna fråga kommer du inte bara att hjälpa en individ i nöd utan också att stå emot orättvisa och tjänstefel. Mitt mål handlar inte bara om det monetära värdet, även om det representerar en betydande del av minimilönen i Portugal. Det handlar om att upprätthålla principer om rättvisa och ansvarsskyldighet, principer som resonerar med din organisations uppdrag.
Som Casino Guru med rätta säger, är det viktigt att ingripa när spelare behandlas orättvist. Genom att belysa fall av bristande efterlevnad och oärlighet bidrar vi till en mer rättvis och mer transparent spelindustri.
Jag tackar dig uppriktigt för att du överväger min begäran och hoppas fortfarande på en positiv lösning.
Varma hälsningar
Kristina,
I hope this message finds you well. I want to express my sincere appreciation for any assistance you can provide, especially given the complexity of the issue. While I understand your expertise may not directly relate to the legal realm, I believe that ensuring justice and fairness is a concern for everyone.
As an engineer, logic and clarity are fundamental to my approach to problem-solving. Before accepting the bonus, I carefully reviewed the terms and conditions provided by Twin. While terms such as Deposited Amount (Concept Account Balance) remained ambiguous.
Twin's point 3, "Participation in the campaign and bonus fraud," particularly caught my attention. It suggests that withdrawing from participation replaces Concept A and results in the loss of Concept Y. However, the exact nature of Concept A remains unclear. Through logical deduction, I speculated that Twin may have equated Concept Z with Concept A, albeit using different terminology. If indeed A=Z, then withdrawing Z would imply replacing it and losing Y, ultimately returning to the deposited amount (X), which should be safe to withdraw.
Despite my efforts to clarify these discrepancies within Twin's terms and conditions:
"1. In point 1.4, the first reference is made to the concept of deposited amount and bonus amount, reinforced later in point 1.5. However, at the end of point 1, examples are presented based on deposited amounts, where an "amount" is mentioned bonus account", defined as the sum of the amount coming from the bonus and the amount deposited.
2. In point 1.5, there is a clear distinction between the bonus amount and the deposited amount, indicating a difference between the two. However, this distinction is no longer evident at later points, which can confuse the user.
3. In point 2.2, a distinction is made again between the bonus amount and the deposited amount, with examples that clearly differentiate them.
4. In point 2.6, the concept of bonus account balance and main account balance is introduced, something new that was previously only mentioned in terms of amounts and not balances. However, it is not clear whether the bonus account balance is the sum of the bonus amount and the deposited amount.
5. In point 2.7, it is stated that "Bonus money is used until the bonus account drops below €0.20". This suggests that bonus money refers to the money generated by the bonus itself, not the concept of the bonus account balance. It would perhaps be more appropriate to use the term "bonus account balance" in this context, given the lack of clarity in the terms.
6. In point 3.1, it is explained that when withdrawing from participation in the campaign, the bonus account balance will be reset, resulting in the loss of any bonus amount received.
7. The above in point 3.1 contradicts the concepts previously introduced, by using the concept of the value of the bonus received, and thus distinguishing between the amount of the bonus and the deposit."
A resolution remains elusive. Your guidance and support in navigating this matter would be greatly appreciated.
By assisting me in this matter, you'll not only be aiding an individual in need but also standing against injustice and misconduct. My aim isn't merely about the monetary value involved, although it does represent a significant portion of the minimum wage in Portugal. It's about upholding principles of fairness and accountability, principles that resonate with your organization's mission.
As Casino Guru rightfully states, intervening when players are treated unfairly is essential. By shedding light on instances of non-compliance and dishonesty, we contribute to a fairer and more transparent gaming industry.
I sincerely thank you for considering my request and remain hopeful for a positive resolution.
Warm regards
Kristina,
I hope this message finds you well. I want to express my sincere appreciation for any assistance you can provide, especially given the complexity of the issue. While I understand your expertise may not directly relate to the legal realm, I believe that ensuring justice and fairness is a concern for everyone.
As an engineer, logic and clarity are fundamental to my approach to problem-solving. Before accepting the bonus, I carefully reviewed the terms and conditions provided by Twin. While terms such as Deposited Amount (Concept X), Bonus Amount (Concept Y), and Bonus Account Amount (Concept Z, where Z=X+Y) were clear, definitions of Concept A (Bonus Account Balance) and Concept B (Main Account Balance) remained ambiguous.
Twin's point 3, "Participation in the campaign and bonus fraud," particularly caught my attention. It suggests that withdrawing from participation replaces Concept A and results in the loss of Concept Y. However, the exact nature of Concept A remains unclear. Through logical deduction, I speculated that Twin may have equated Concept Z with Concept A, albeit using different terminology. If indeed A=Z, then withdrawing Z would imply replacing it and losing Y, ultimately returning to the deposited amount (X), which should be safe to withdraw.
Despite my efforts to clarify these discrepancies within Twin's terms and conditions:
"1. No ponto 1.4, é feita a primeira referência ao conceito montante depositado e montante do bónus, reforçada posteriormente no ponto 1.5. No entanto, no final do ponto 1, são apresentados exemplos baseados nos montantes depositados, onde é mencionado um "montante da conta bónus", definido como a soma do montante proveniente do bónus e do montante depositado.
2. No ponto 1.5, há uma clara distinção entre o montante do bónus e o montante depositado, indicando uma diferença entre os dois. No entanto, essa distinção deixa de ser evidente em pontos posteriores, o que pode confundir o utilizador.
3. No ponto 2.2, é feita novamente uma distinção entre o montante do bónus e o montante depositado, com exemplos que os diferenciam claramente.
4. No ponto 2.6, é introduzido o conceito de saldo da conta bónus e saldo da conta principal, algo novo que antes só era mencionado em termos de montantes e não de saldos. No entanto, não fica claro se o saldo da conta bónus é a soma do montante proveniente do bónus e do montante depositado.
5. No ponto 2.7, é declarado que "o dinheiro do Bónus é utilizado até que a conta de bónus desça abaixo de 0.20€". Isto sugere que o dinheiro do bónus se refere ao dinheiro gerado pelo próprio bónus, não ao conceito de saldo da conta bónus. Talvez fosse mais apropriado utilizar o termo "saldo da conta bónus" neste contexto, dada a falta de clareza nos termos.
6. No ponto 3.1, é explicado que ao desistir da participação na campanha, ocorre a reposição do saldo da conta de bónus, resultando na perda de qualquer valor de bónus recebido.
7. O exposto no ponto 3.1 contradiz os conceitos previamente introduzidos, ao utilizar o conceito do valor do bónus recebido, e desta forma distinguir entre o montante do bónus e do depósito."
A resolution remains elusive. Your guidance and support in navigating this matter would be greatly appreciated.
By assisting me in this matter, you'll not only be aiding an individual in need but also standing against injustice and misconduct. My aim isn't merely about the monetary value involved, although it does represent a significant portion of the minimum wage in Portugal. It's about upholding principles of fairness and accountability, principles that resonate with your organization's mission.
As Casino Guru rightfully states, intervening when players are treated unfairly is essential. By shedding light on instances of non-compliance and dishonesty, we contribute to a fairer and more transparent gaming industry.
I sincerely thank you for considering my request and remain hopeful for a positive resolution.
Warm regards
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