Tsars Casino - Spelaren är missnöjd med bonusvillkoren.

I claimed a bonus, played it through, and then took the free spins. I did not notice that the bonus conditions state a max bet of €2, when the initial bonus was €5. Over the course of about 1 hour, I played with a stake of up to €4,50 and won approximately €5000. That's when I realized the wager progress only resumes if your bet is less than €2.

I then lowered my stake to €2 and met the betting requirements. My payout of €5000 was then reduced to €50 (my stake). Why is there no warning if the wager exceeds the max bet? In my opinion, this is fraudulent.

Ich habe einen Bonus in Anspruch genommen, diesen verspielt und danach die Freispiele genommen, ich habe hier nicht gesehen dass in den Bonusbedingungen Max Bet auf 2€ steht während der erste Bonus 5€ hatte. Über ca 1h habe ich mit einem Einsatz von max 4,50€ gespielt und ca 5000€ gewonnen. Dann habe ich gesehen dass der Fortschritt des Wagering erst bei unter 2€ fortsetzt.

ich habe dann auf 2€ heruntergestellt und die Einsatzbedinungen erfüllt. Darauf wurde die Auszahlung von 5000€ auf 50€ (Einsatz) reduziert. Warum kommt keine Warnung wenn die Wettmenge den max. Einsatz überschreitet? Das ist meiner Meinung nach betrügerisch.

Dear Jaykekz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

7) Maximum allowed bet during bonus wagering - EUR 2/ CAD 3/ USD 2/ RUB 200/ NOK 20/ NZD 4/ PLN 10.

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. Not all casinos enforce the maximum allowed bet on the software level and this is not something we can penalize them for.

You should consider yourself lucky that the casino simply didn't count such bets into wagering requirements instead of confiscating all winnings, which is the usual procedure after players breach the maximum allowed bet.

I can only recommend that you always thoroughly read the bonus terms before activating bonuses to be prepared for situations like this.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you in advance for your understanding.

Best regards,

Kristina

Dear Jaykekz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

In that case there's nothing you can do here anyway...thanks for the explanation anyway

In dem Fall kann man hier eh nichts machen…danke trotzdem für die Erklärung

Thank you for your reply, Jaykekz. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.