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For my deposit during the whole day, I prove that I have withdrawn money and there is no money on the balance sheet, then the bank informed me that the transaction was successful, but there was no money on the balance sheet, and there is none! This is just the most disgusting attitude towards the client! And I had to spend time clarifying, sending screenshots, asking the bank and many other things, and after that they tell me - wait!

За свій депозит на протязі всього дня, я доказую що в мене гроші відмінусували а на балансі їх немає, потім вже й від банку прийшло , що транзакція успішна, а грошей на балансі як не було, так і немає ! Це просто саме паскудне відношення до клієнта ! І я мав тратити час на вияснення, надсилання скріншотів, запитувати в банка і багато всього, і після цього мені кажуть - ще чекайте !

Dear Bestik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

thank you

Дякую вам

It is almost the fourth day and there is still no money

Вже майже четвертий день і грошей так і немає

On the sixth day, they tell me that the financial department has not given an answer, wait. I have a question, is this a casino with a rating of 9.4?

Шостий день мені кажуть що фінансовий відділ не дав відповіді, чекайте. В мене питання це казино з рейтингом 9,4 ?

I fully understand your frustration, Bestik. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 24 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Bestik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.