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Hello, I have been promised for 2 days that my money will be paid out within hours. Nothing happens. When I ask, there are always other dubious excuses.

Kyc completed successfully.

Hallo, seit 2 Tagen wird mir versprochen, dass mein Geld ausgezahlt wird innerhalb von Stunden. Nichts passiert. Auf meine Nachfragen kommen immer andere dubiose Ausreden.

Kyc wurde erfolgreich abgeschlossen.

Dear dusty97,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your patience.

Best regards,

Petronela

I have now been paid 2 x 350 dollars, but I played in euros. $ 350 when paid out was $ 407.42. As I said, only $ 350 was paid out. The missing $ 57.42 was simply withheld and 2x 350 euros were deducted from my profit. I have not yet received any further payments. There are still 1300 euros outstanding and the missing difference of 2x 57.42 dollars.

I get stuck in the chat, every time different excuses.

Ich habe mittlerweile 2 x 350 Dollar ausbezahlt bekommen, habe allerdings in Euro gespielt. 350 Dollar waren bei Auszahlung 407,42 Dollar. Es wurden aber wie gesagt nur 350 Dollar ausgezahlt. Die fehlenden 57,42 Dollar wurden einfach einbehalten und mir wurden 2x 350 Euro vom Gewinn abgezogen. Weitere Auszahlungen habe ich bisher nicht erhalten. Es stehen noch 1300 Euro aus und die fehlende Differenz von 2x 57,42 Dollar.

im Chat komme ich nicht weiter, jedesmal andere Ausreden.

Kyc was successful days ago

Kyc war erfolgreich schon vor Tagen

the complaint has been resolved. However, this casino is by no means recommended! This is pure fraud!

die Beschwerde hat sich erledigt. Allerdings ist dieses Casino keinesfalls zu empfehlen! Das ist reine Betrügerei!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dusty97, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru