Stake Casino - Spelarens konto avstängt på grund av KYC-problem.

Opened a stake account a week ago. Submitted all the kyc required documents. Kyc was stuck in reviewing for a week until now when I asked them what was going on with the kyc. Meanwhile they let me deposit over 10k usd and gamble only a week later to tell me that kyc was not accepted and my account is suspended because of a duplicate.

Why did they let me deposit over 10000 dollars and wager over 40k in a week they refused my kyc only to block my account afterwards?this is absolutely insane

Hello Yorkduke,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Are you aware of having multiple accounts or does anybody else from your household owns an account at Stake Casino?

Do you have any remaining balance on your casino account?

Looking forward to your answer.

Regards,

Nick

I've been waiting for a week. Today,a week later after I submitted the kyc for alll 4 levels I asked them what's the holdup with the kyc process. It's all in the screenshots. Question is why let me deposit and wager so much money if you're going to close my account anyway?

Yes I'm aware of that but I'm new to the site. Never had a duplicate account..

I don't have any balance but I do have a monthly bonus coming up

Hello Yorkduke,

The casino may block your account during the verification process. But unfortunately, even if they do not reopen it, they can do it if you do not have any remaining balance there.

Please keep in mind that any casino can close the player's account if there is no balance without any reason or explanation given.

Is there anything else we could assist you with?

Why didn't they block the account before I wagered 50k?

I've sent the kyc documents BEFORE I MADE ANY DEPOSITS

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.