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I made a withdrawal of 500 euros on the Sportaza site on February 5th. On February 9th, I was informed that the withdrawal has been cancelled for no given reason. Over the past days, I have sent them numerous emails, but I have received no response. They have also blocked access to my account without any provided justification.

I wish to emphasize that I did NOT activate any bonuses because I've always had trouble with them on their other sites (Wazamba, Librabet, Rabona, Powbet). These issues typically involve activating bonuses and then encountering difficulties when trying to withdraw my money there as well.

I truly do not know what to do anymore; it feels as though they are stealing nearly 2000 euros from me in total.

Ho fatto un prelievo il 5 febbraio da 500 euro sul sito Sportaza. Il 9 Febbraio mi viene notificato che il prelievo è stato cancellato senza alcun motivo. Gli mando tantissime mail in questi giorni e non mi danno alcuna risposta. Mi hanno bloccato l'accesso al conto anche questo senza alcun motivo.

Ci tengo a precisare che NON ho attivato nessun bonus perchè sempre con loro in altri siti (Wazamba, Librabet, Rabona, powbet) sto passando le pene dell'inferno per aver attivato dei bonus e ora non mi vogliono ridare i soldi neanche li.

Non so davvero più cosa fare, mi stanno rubando quasi 2000 euro complessivamente.

Dear Nicola233,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Did you pass the verification before the casino blocked your account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning,

Thank you so much for the timely response. I only used sports betting. I don't know if I passed the verification because I was never asked for verification and I never received any response to my emails. It's basically like they're ignoring me. I tried to ask in chat and they let me know that everything is blocked due to an administrative decision but they are not authorized to tell me anything else. I can post my vain attempts to get an answer.

thanks again for the help.

Nicola A***

Buongiorno,

grazie mille per la risposta tempestiva. Ho utilizzato solo scommesse sportive. Non so se ho superato la verifica perché non mi è mai stata richiesta nessuna verifica e non ho mai ricevuto nessuna risposta alle mie mail. In pratica e’ come se mi stessero ignorando. Ho provato a chiedere in chat e mi hanno fatto sapere che il tutto è bloccato per decisione amministrativa ma non sono autorizzati a dirmi altro. Posso inviare i miei tentativi vani di avere una risposta.

grazie ancora per l’aiuto.

Nicola A***

Thank you for your reply, Nicola233. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes, thank you, at least I know who to contact. Because I don't know what to do anymore. Thanks again

Si grazie, almeno so a chi rivolgermi. Perché non so più cosa fare. Grazie ancora

I will send you the list of websites via email soon.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.