Spinanga Casino - Spelarens uttag är försenat på grund av kontogranskning.

Hello everyone, please, I am desperate and don't know what to do anymore. I placed a rather high bet on this site and ended up winning 10,500.00. I made three withdrawal requests on the 9th, 10th, and 11th of October. However, to this day, my account has been under review since the 22nd of October, I believe to verify the documents. I am desperate as the chat keeps telling me the same thing repeatedly, and now I fear that my money will never arrive.

Buongiorno a tutti, per favore sono disperato non so più cosa fare, ho scommesso una somma alquanto alta su questo sito e sono arrivato a vincere 10.500,00. Ho effettuato tre richieste di prelievo il giorno 9/10 10/10 e 11/10 ma ad oggi, il mio conto risulta in fase di revisione dal giorno 22/10 credo per controllare i documenti. Sono disperato in chat mi dicono sempre la stessa cosa...e ormai penso che i miei soldi non mi arriveranno mai più

Hello vecchioneg7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The verification process has been ongoing since 10/22, it won't let me access the account because it says it's under review. I sent selfies with ID, I'm desperate.

Il processo di verifica è in corso dal 22/10, non mi fa accedere al conto perché dice che è in revisione. Ho inviato selfie con documento di identità, sono disperato.

Please help me

Per favore aiutatemi

Today 05/11 they asked me for all the documents, I hope my money will arrive

Oggi 05/11 mi hanno chiesto tutti i documenti, spero che i miei soldi arriveranno

Hello vecchioneg7,

I'm pleased to hear there has been some progress in your case, even though the verification process is taking longer than usual. If possible, could you kindly forward the communication between yourself and the casino to nikolas.b@casino.guru so we can review it further?

Thank you, and I look forward to hearing from you.

Best regards,

Nick

They asked me to send proof of residence, selfie with document and website in the background, bank statement and credit card to their email, I sent everything...But they keep telling me that I have to wait... I've been waiting for a month, I'm desperate

Mi hanno chiesto di mandare prova di residenza, selfie con documento e sito sullo sfondo, estratto conto e carta di credito alla loro email, ho mandato tutto...Ma continuano a dirmi che devo aspettare... È un mese che sto aspettando, sono disperato

After accepting bank statement, selfie, credit card photo, they continue to refuse proof of residence. I sent proof of residence issued on the Italian state website. If they refuse this too I will go to the police.

Dopo aver accettato estratto conto, selfie, foto della carta di credito, continuano a rifiutare la prova di residenza. Ho mandato la prova di residenza emessa sul sito dello stato italiano. Se mi rifiutano anche questa vado in polizia.

As of today 11/11 they still haven't reopened my account and sent my money.....I'm desperate please help me

Ad oggi 11/11 ancora non mi hanno riaperto l'account e inviato i miei soldi.....sono disperato vi prego aiutatemi

Thank you vecchioneg7 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you, please help me I'm desperate

Grazie, per favore aiutatemi sono disperato

They keep refusing me proof of residence... I sent the family unit... INPS pay slip... invoice in my father's name with the relative family unit to certify that he is my father.... They keep making fun of me please help me

Continuano a rifiutarmi la prova di residenza...ho inviato NUCLEO familiare...cedolino Inps...fattura intestata a mio padre com relativo nucleo familiare per attestare che è mio padre.... Continuano a prendermi in giro per favore aiutatemi

Dear vecchioneg7,

I'm Michal, and I have taken over this complaint. I have reviewed this case, I will contact the casino to shed more light on this matter. Please forward me all the communication you had with the casino team to review it and get a better understanding of the situation.

I would like to invite Spinanga Casino to join the conversation.

Dear Spinanga Casino,

Could you please clarify the reasons why the submitted documents were deemed insufficient for completing the player's KYC process? Can you please inform me of any additional documents required from the player? If there are any underlying factors causing this delay that cannot be disclosed publicly, I would appreciate it if you could share them with me directly via email at michal.k@casino.guru