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I made a withdrawal and they canceled my win by saying they had violated the terms, but I made other payments and I won with the subsequent payments without using bonuses, I reported the case to the competent authorities and I am proceeding with my lawyer. Fraud and scam ... Thieves

Ho effettuato un prelievo e mi hanno cancellato la vincita dicendo di aver violato i termini, ma io ho effettuato altri versamenti ed ho vinto con i successivi versamenti senza usare bonus, ho denunciato il caso alle autorità competenti e sto procedendo con il mio avvocato. Frode e truffa... Ladri

Dear Giovanni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been given any explanation from the casino which exact rule has been breached and why your winnings have been confiscated? If there’s any relevant communication, please forward it together with your game history to petronela.k@casino.guru. Additionally, could you please clarify if you have accumulated your winnings with or without active bonus?

Finally, if you have contacted already Licensing Authority, please let us know, as we won’t interfere with their investigation.

Thank you in advance for your reply.

Best regards,

Petronela

Good morning, I made the first deposit taking advantage of the bonus and getting some winnings, after which I continued to play and make other deposits without taking advantage of bonuses and I got winnings for an amount of 1200 euros thus making the withdrawal of the winnings.

The win was made with deposits not taking advantage of the bonuses and they refunded me only 80 euros and canceled the win by saying they had violated some terms and conditions but they did not notice that I had made other deposits and by playing I had obtained other winnings. I told him I would speak to a lawyer and report the. Everything to the competent authorities as it seems like it was a scam and a mockery. Deposits are made quickly while for withdrawals they ask to authenticate the account but in my opinion they should do it both for deposits and for withdrawals, while they verify the account only in the case of withdrawals to find some motivation and not pay the winnings. ... I will now attach the deposit and withdrawal history where the canceled status is shown. At this point I have asked for a refund of all deposits and I have not received a response and that is why I am proceeding through legal channels unless it resolves with the payment of the winnings made. with regard

Buon giorno, io ho effettuato il primo deposito usufruendo del bonus ed ottenendo alcune vincite, dopodichè ho continuato a giocare ed effettuare altri depositi senza usufruire di bonus ed ho ottenuto vincite per un importo di 1200 euro effettuando così il prelievo della vincita.

La vincita è stata fatta con depositi non usufruendo dei bonus e loro mi hanno rimborsato solo 80 euro e cancellando la vincita dicendo di aver violata alcuni termini e condizioni ma non hanno notato che io avevo effettuato altri depositi e giocando avevo ottenuto altre vincite. Gli ho detto che sarei intervenuto con un legale e denunciando il. Tutto alle autorità competenti in quanto sembra come se fosse una truffa ed una presa in giro. I depositi vengono fatti velocemente mentre per i prelievi chiedono di autenticare il conto ma a mio parere dovrebbero farlo sia per i depositi che per i prelievi, mentre loro fanno verifica del conto solo nel caso dei prelievi per trovare qualche motivazione e non pagare le vincite.... Allegherò ora la cronologia depositi e prelievi dove si evince lo stato cancellato. Ho chiesto io a questo punto il rimborso di tutti i depositi e non ho ricevuto risposta e per questo che sto procedendo per vie legali a meno che si risolva con il versamento della vincita fatta. Cordialmente

Do I understand it correctly that the first deposit which has triggered a bonus was placed on 23rd of July (€80)? Could you please advise if your active balance went down to zero at any point? Have you placed any withdrawal requests before depositing new funds? Please forward your game history too. Thank you very much in advance.

I made other withdrawals and then canceled them as I used the winnings money to play and then made other deposits to continue playing ...... The winnings balance went down to almost zero to then real winnings and went up again the budget ..... For the chronology of the games there are 700 pages so I don't know how to send them

Ho effettuato altri prelievi e poi li ho cancellati in quanto usavo i soldi delle vincite per giocare e poi effettuavo altri depositi per continuare a giocare...... Il saldo delle vincite è sceso quasi a zero per poi vere vincite e saliva di nuovo il budget..... Per la cronologia dei giochi sono 700 pagine quindi non so come inviarli

Attached is the win made with the use of the bonus for a bet that respects the terms and conditions of the use of the bonus, as in the clauses it was written not to exceed the. Bet of I euro and as you can see the bet is 2 euro for a higher win Alt so I don't think I violated the conditions to be able to collect the win.

In allegato la vincita effettuata con uso del bonus per un bet che rispetta termini e condizioni dell uso del bonus, in quanto nelle clausole era scritto di non superare il. Bet di I euro e come si evince il bet è di 2 euro per una vincita superiore Alt quindi non credo di aver violato le condizioni per poter riscuotere la vincita.

Writing error, in the bonus conditions it was written not to exceed 8 euro bet

Errore di scrittura, nelle condizioni del bonus era scritto di non superare bet di 8 euro

Do I understand it correctly that your game history for the relevant dates would be 700 pages, or it is impossible to filter by dates?

If there are 700 pages I can send them even those of the 23rd of July divas I took advantage of the bonus

Si sono 700 pagine le posso mandare anche solo quelle del 23 luglio dive ho usufruito del bonus

Thank you very much Giovanni for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: Juli will instruct you if the whole game history is needed.

Thank you very much .... I await your reply.

Best regards

Grazie mille.... Attendo una Vostra risposta.

Cordiali saluti

Good day I would like to know if the case has been solved or still in evaluation thanks

Buon giorno vorrei sapere se il caso è stato risolto o ancora in valutazione grazie

Hello Giovanni,

I am very sorry to hear about your negative experience. We will now try to get in touch with the casino and hopefully, they will provide us with the statement, soon.

I would like to invite Spin Million Casino into this conversation. Can you specify where is the problem with player’s withdrawal, please? I will set the timer for 7 days so the Casino can provide a statement.

Good day, thanks for the reply, I have specified everything in the previous messages and we can invite the casino in order to find a solution, as up to now I have not received any kind of communication. Thank you

Buon giorno, grazie per la risposta, ho specificato il tutto nei messaggi precedenti e possiamo invitare il casino in modo tale da trovare una soluzione, in quanto ad ora non ho ricevuto nessun tipo di comunicazione. Grazie

However, I am taking legal action because in my opinion it is from my lawyer we are facing a real scam and these casinos cannot exist because they only make fun of people.

Comunque sto procedendo per vie legali perché a mio avviso è del mio avvocato stiamo di fronte ad una truffa vera è propria e questi casinò non possono esistere perché prendono in giro solo le persone.

Dear Giovanni,

In cases where the casino is not willing to react on our request and we do not have a closer look on the case from both sides our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

I just want things done in. Right way without making fun of the. People ..... So in the meantime I proceed through legal channels and then let's see who is right if I or they

Io vorrei solo che le cose vengano fatte nel. Modo giusto senza prendere in giro le. Persone..... Quindi intanto io procedo per vie legali e poi vediamo chi ha ragione se io o loro

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Juli

Casino.Guru