SpaceWin Casino - Spelarens insättning kom inte.

Hi, I was thinking of playing so I put in 100 euros but they never came up with the game? My account has become minus SEK 1155.46 Swedish kronor. So I wonder where the money went?

Hej jag tänkte spela så jag sätter in 100 euro men dom har aldrig kommit fram till spelet ? På mitt konto har blivit minus 1155,46 kr svensk kronor. Så jag undrar var pengarna tog vägen ?

Dear gaby121111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi, thanks for the reply. I have contacted my bank Nordea and they told me that we cannot stop it. No, I will not put more money, I dare not. It was the first bet for me and it's the last bet? Not more . But I want my money back? This has first times happened to me. I just want to know if I will get my money back. I have blocked my card too. Thank you very much Best regards, Gabriel.

Hej tack för svaret. Jag har kontaktat min bank Nordea o dom så till mig att vi kan inte stoppa det . Nej jag kommer inte sätta mer pengar jag vågar inte . Det var första insats för mig och det är sista insats? Inte mer . Men jag vill ha mina pengar tillbaka? Detta har första gånger som händer med mig . Bara jag vill veta om jag kommer få tillbaka mina pengar . Jag har spärrat mitt kort också. Tack så mycket Med vänlig hälsning, Gabriel.

Dear gaby121111,

Please be sure to send a payment confirmation from your bank to the casino so they will be able to locate the payment and add it to your account.

Dear gaby121111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopen as the player contacted us through the e-mail.

Could you please advise if you did forward the casino the payment confirmation?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.