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Good evening

I have to download 19,000 euros, my account is verified, in fact yesterday I received my first transfer of 1,000. Today, nothing and since the withdrawals of 1,000 euros had all been made on the same day, you ask me why 1,000 yesterday and the other 2,000 still pending and today they haven't even credited me with anything. This is all for the moment, I hope to be able to inform you of the positive outcomes of the transactions in the next few days.

Thank you

Buonasera

Io devo scaricare 19000 euro il mio conto è verificato infatti ieri ho ricevuto il mio primo bonifico da 1000. Oggi nulla e visto che i prelievi da 1000 euro erano stati fatti tutti e tre lo stesso giorno mi chiedi come mai ieri 1000 e gli altri 2000 ancora in sospeso ed oggi addirittura nn mi hanno accreditato nulla. Questo x il momento è tutto spero nei prossimi giorni di potervi comunicare gli esiti positivi delle transazioni.

Grazie

Hello Roni310708,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus?

Please note that the casino has withdrawal limits so it will definitely take more days to withdraw all of your balance:

"- There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:

per transaction: €1000 

in 24 hours: €3000 

per month: €50000 "

Let us know once the full amount arrives.

Regards,

Nick

Good morning

Yes my account is absolutely verified in fact as previously written I received a withdrawal of 1000 and the winnings were all accumulated with real money.

Thanks for your interest, I will keep you updated.

Buongiorno

Sì il mio account è assolutamente verificato infatti come già scritto in precedenza ho ricevuto un prelievo da 1000 e le vincite sono state accumulate tutte con soldi veri.

Grazie per l'interessamento vi terrò aggiornati.

I forgot the account and since Wednesday 3 it's verified. And in any case, my more than a complaint is a fear of not receiving the money.

Thank you

Dimenticavo l'account e da mercoledì 3 che è verificato. E comunque il mio più che un reclamo è un timore a nn ricevere i soldi .

Grazie

Hello Roni310708,

As the money you requested is a higher amount and the casino's withdrawals are limited, I wouldn't be worried for now. As long as there isn't any delay in the payouts, we are not really able to do anything as they act by their terms.

Please let us know if the full amount would arrive or you would not receive any payment for a longer period of time.

Dear Roni310708,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.