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I live in Mexico I asked for the refund but they say that I must verify the account, I sent my ID or voter ID from Mexico and they tell me that it is not accepted that it is a student, and that same ID is accepted in other casinos such as Betfair, Fulltilt, dafabet, etc., without any problem, they say that I sent my driver's license but right now I cannot process it they are not working because of the virus, I only locked my money in slotv, Hopefully the users of mexico read this complaint before making a deposit that They will not be able to verify their account with the voter credential, or you casino guru write in review that it is impossible to verify the account with ID of mexico only with driver's license. (I am in the process of contacting support via chat and it says it must be in English, hopefully I can verify the account.)

Vivo en mexico pedi el reintegro pero dicen que debo verificar la cuenta, envié mi ID o credencial de elector de mexico y me dicen que no es aceptada que es de estudiante, y esa mismo ID es aceptado en otros casinos como, betfair, fulltilt, dafabet, etc, sin ningún problema, dicen que envié mi licencia de manejo pero ahora mismo no puedo tramitarla no están trabajando por lo del virus, solo encerré mi dinero en slotv, Ojala lean esta queja los usuarios de mexico antes de hacer un deposito que no podrán verificar su cuenta con la credencial de elector, o ustedes casino guru escribir en reseña que es imposible verificar la cuenta con ID de mexico solo con licencia de conducir. (estoy en proceso por que contacte al soporte por chat y me dice que debe estar en ingles, esperemos pueda verificar la cuenta.)

Dear Japliego,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did I understand it correctly that the casino didn’t accept your national ID? Could you please clarify what was the reason? Are you in process of verifying your account with your Driving License? Did you submit it already? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

That's right I do not accept my national and unique official ID in Mexico and it is accepted in other mentioned casinos, I contacted them by chat and they say that it is a student ID, I think they have no idea that it is a ID from Mexico, they also tell me by chat that It must be in English, I answered I AM FROM MEXICO SPANISH IS NOT SPOKEN ENGLISH, it is a pity not to have captures of the chat reply, at last they tell me that I sent a driver's license which I could not process due to the virus 🦠 no They are working, I would like them to add in their information with red letters that it is impossible to verify account with Mexican ID before registering in slotv

Así es no acepto mi ID nacional y única oficial en México y es aceptada en otros casinos mencionados, Los contacte por chat y dicen que es ID de estudiante, creo que no tienen idea que es una ID de México, también me dicen por chat que debe estar en inglés, les conteste SOY DE MÉXICO SE HABLA ESPAÑOL NO INGLÉS, es una lástima no contar con capturas de la contestación de chat, al último me dicen que envié licencia de manejo lo cual no he podido tramitar por lo del virus 🦠 no están trabajando, me gustaría que agregaran en su información con letras rojas que es imposible verificar cuenta con ID mexicana antes de hacer el registro en slotv

Dear Japliego,

Please, have you submitted your Driving License already?

I do not have a driver's license and I cannot process it they are not working for covid-19

No tengo licencia de conducir y no puedo tramitarla no están trabajando por covid-19

Thank you very much Japliego for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I don't know what happened, but they already verified the account. Thank you.

no sé que paso, pero ya verificaron la cuenta. gracias.

Hello Japliego,

Thank you for the update. I'm glad your account has been verified. Can we consider the issue resolved?

If the problem is resolved, it should be clarified that it was verified with the Mexican ID that was initially rejected. Thank you.

Si el problema resuelto, cabe aclarar que se verifico con el ID mexicano que en un principio se rechazó. Gracias.

Hi Japlieago,

I'm glad to hear that your issue got eventually resolved. Thank you for using the Casino Guru complaint resolution center and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter