Slottica Casino - Spelaren kämpar för att ta ut sina vinster.

Hi has 100 € withdrawable amount .Verified bank card. Swedish mastercard. It was possible to insert painlessly. Getting them out is a little impossible. They say they have something wrong with the card and try to get it via Petfect Money lr Jeton. But do not want any fake money. Please help me!! Sure 100 € not so much but would like them. When I managed to plus 50 €

Hej har 100€ uttagbart belopp .Verifierat bankkortet. Svenskt mastercard. Det gick sätta in smärtfritt. Få ut dem är smått omöjligt. De säger de är något fel på kortet och försök få dem via Petfect Money lr Jeton.Men vill inte ha några fakepengar. Snälla hjälp mig!! Visst 100€ inte så mycket men vill gärna ha dem. När jag lyckades plussa 50€

Additional communication from the player:

Dear Gustav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have been offered any alternative method to place a minimum deposit and withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gustav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.