Slottica Casino - Spelaren kämpar för att få sina vinster.

Hello two weeks ago I made a bet with my card now I want to withdraw what I win and I was rejected 6 times the payment, I already sent all the data so that they verify the identity and the photo of captures that they ask for and they do not answer me more, they asked me 6 Sometimes the data of the photos and I made them I tried to withdraw it to the card and I registered in 3 more methods to make the withdrawal and I tried them which were also rejected. This casino seems to be a scam!

Hola hace dos semanas hice una apuesta con mi tarjeta ahora quiero retirar lo que gane y me rechazaron 6 veces el pago, ya mandé todos los datos para que verifiquen la identidad y la foto de capturas q piden y no me contestan más, me pidieron 6 veces los datos de las fotos y los hice intenté retirarlo a la tarjeta y me registre en 3 métodos más para hacer el retiro y los probé los cuales también fueron rechazados. Este casino parece ser una estafa ! 

Dear Maximiliano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you clarify if you have received any explanation from the casino why your withdrawal has been delayed? You could forward it to my email address: petronela.k@casino.guru. Have you been advised to use a different payment method to withdraw your winnings, from your preferred one? I believe we will be able to help you to resolve this issue soon. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Maximiliano for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Maximiliano, 
One of the possible reasons you are experiencing problems like this could be that your account has not been verified. Verification of your documents can take a few business days to be processed. The procedure can even take more than a week, especially if you requested a withdrawal for the first time. This is why we advise players to be patient in cases like this. Is this your first withdrawal at this casino?

Hello, if it is the first withdrawal since 03/28 that I am trying and they reject the withdrawal, I sent them everything, they ask me to take a photo with the bottom of the page and with the DNI in hand, I already sent them and I did not More responded 3 days ago from this.

Hola si es el primer retiro hace del 28/03 que estoy intentando y me rechazan el retiro les mandé todo me piden que me saque una foto con el fondo de la página y con el DNI en la mano ya lo hice les envié y no me respondieron más hace 3 días de esto. 

It seems that this casino has a stricter verification process, but it is not unusual, especially if you tried to withdraw for the first time. Collecting and processing of documentary evidence is important in order to send the winnings to the right person. In some cases, it might take a bit longer. Please be patient.  I would recommend you to find out if there isn’t any other document required in order to complete the verification process and then send it to the casino. Let me know if this information was helpful.

Thank you in advance for your reply.

I already consulted 3 days ago and they did not answer me anymore.

Ya consulte hace 3 días y no me contestaron mas.

Hi Maximiliano,
 I recommend you to find out if there aren’t any other documents which the casino needs and provide them. If all the data is correct, there should be no reason for the casino to delay your withdrawal again.  This is why we advise players to be patient. 

Hello Maximiliano,

Is there any update please? Thank you.

I keep sending the documentation because they say that you don't see a number and that's how I am every day I already sent the last one that is on the back of my credit card so they can make me withdraw there but I still had no news if the verification passed .. .. I forward all emails and I do see the photo well if they make excuses for me we will see what they do now that I send the last photo that was supposedly missing. But I sent it two days ago and I have no news I keep withdrawing and they continue to reject the withdrawal.

Greetings.

Sigo enviando la documentación porque dicen que no se ve un número y así estoy todos los días ya mandé la última que es del reverso de mi tarjeta crédito para que me hagan en retiro ahí pero aún no tuve novedad si es que pasó la verificación .... Yo me reenvío todos los mail y yo si veo bien la foto nonse si me ponen escusas veremos con que salen ahora que envíe la última foto q faltaba supuestamente. Pero hace dos día la envie    y no tengo novedad sigo retirando y me siguen rechazando el retiro . 

Saludos.

I would like to know whether the casino gave you some reason for delaying your verification. Could you send me the communication with the casino, please?

Hi Maximiliano,

Is there any update please? In case the casino continues to delay your KYC verification I will contact the casino and see what can be done here. 

Hello, they keep sending me that I have to send the photo of the card on the back and I have sent it to them again. they tease me I don't know what to think I wrote them please see my case but it doesn't seem that they have no intention of paying me. Please I need your help, I have already sent everything and everything I send, I sent it back to see in the conditions it arrives and everything is perfect. Greetings thank you very much

Hola me siguen enviando que tengo que mandar la foto de la tarjeta de la parte de atrás y ya se las envié nuevamente yo la verdad la veo re clara a la tarjeta y sus números ya no se que hacer no tengo una solución, no sé si me toman el pelo ya no se que pensar les escribi por favor que vean mi caso pero no parece que no tienen intensión de pagarme. Por favor necesito que me ayuden yo realmente ya envié todo y todo lo que envíe me lo reenvié para ver en las condiciones que llega y todo está perfecto . Saludos muchas gracias

They answered me bluntly that the documents were sent to the collection department to make a new withdrawal and when I want to withdraw with the same means that I want to withdraw more than a month ago I get a poster that says that to make a withdrawal I must at least make a Deposit. I sent them the catch and told them that I am not going to make another deposit until I see them deposit my money that I want to withdraw. So I could not make the withdrawal because of that poster. I will have to keep waiting. They always have a problem not paying.

Me respondieron de slottica que los documentos fueron enviados al departamento de cobranzas que haga un nuevo retiro y cuando quiero retirar con el mismo medio que quiero retirar hace más de un mes me salta un cartel que dice que para hacer un retiro al menos debo hacer un depósito. Les mandé la captura y les dije que no voy a hacer otro depósito hasta ver qué ellos me depositen mi dinero que quiero retirar. Así que no pude hacer el retiro por ese cartel voy a tener que seguir esperando siempre tienen un problema para no pagar .

Dear Maximiliano,

I have only one more question for you. Did you play with any free bonus?

Looking forward to hearing from you.

No, the money was not entered with my card !!! Now they ask me to deposit more money because I cannot prove the withdrawal once more. I get a sign that says you have to make a deposit at least to be able to make a withdrawal. Before all this I made 2 deposits with my card $ 350 each and not I had problems now the operation cancels me I already tried every day and it keeps canceling me I don't know what to do with this scammer casino

No no fue todo ingresado el dinero con mi tarjeta !!! Ahora me piden que ingresé más dinero porque no puedo probar una vez más el retiro me sale un cartel que dice tiene que hacer un depósito al menos para poder hacer un retiro yo anteriormente a todo esto hice con mi tarjeta 2 depósitos $350 cada uno y no tuve problemas ahora la la operación me cancela ya probé todos los días y me sigue cancelando ya no se que hacer con este casino de estafadores

Hello Maximiliano,

I found this rule in casino's T&Cs:

"You need to have at least one successful deposit for the last 30 days before creating a withdrawal request.

If you haven't made a deposit for this period of time or you have started the game with a welcome no-deposit bonus, you have to make a deposit before creating the request and also to comply the terms for the bets amount. The minimum required amount of bets in games from the Live Dealers, Video Poker, Tables and Other sections is a triple deposit amount. Please pay attention that wager for your deposit is not counted if you make bets in Live Slots"

As I understand, in this case the casino relies on it. I advise you to make a minimal deposit and then try to withdraw your money.

If they did not give it to me in a month that I was asking for it, I no longer believe that this casino pays, I see that they play with people's money. They do not write or call me anymore they do not worry my card continues to reject this identity in payment because if I made the deposit with that same one, my bank already told me that it is not their problem but the method of paying. I have no other means of payment than a debit card.

Si no me lo dieron en un mes que lo estube pidiendo yo ya no creo que este casino pague lo veo que juegan con el dinero de la gente . No me escriben ni me llamaron más no se preocupan mi tarjeta sigue rechazando en pago a esta identidad nonse porque si el depósito lo hice con esa misma, mi banco ya me dijo que no es problema de ellos sino del método al pagar . No poseo otro medio de pago más que una tarjeta de débito .

This problem seems to be unclear and we would kindly ask the Slottica Casino to be the part of this conversation. As we understood, since the player’s verification was delayed for more than a month, now the player must make a deposit to withdraw his winnings. However, we kindly ask you to reconsider, and as a good will gesture, not to demand an additional deposit from the player. Past few months have been very difficult for everyone and requests that would be performed instantly were postponed for sudden reasons. Your help and understanding is highly appreciated in this matter. Thank you in advance.

Hello, if I also ask please, I have already tried to make a new deposit with the same card that I used the first day and on your page you cancel it, I even tried a debit card and other identities and the same happens to all of them , I tried to buy 10 dollars inclusive and I wanted to pay in that money which is not my weight and in my country 1 dollar equals $ 130 Argentine pesos and the purchase is limited. I beg you please to be able to withdraw the money without making this deposit that the website asks me, nowadays I need that money to survive since we are without working in this country for the quarantine we have been more than 60 days. I ask the gentlemen of Slottica to consider my request since I trust you. Kind regards. Colome Maximiliano.

Rosario.Argentina.

Hola, si yo también pido por favor, yo ya intenté hacer un nuevo depósito con la misma tarjeta que use el primer día y en su página me lo cancela , inclusive probé con tarjeta de débito y de otras identidades y con todas me sucede lo mismo, probé de comprar 10 dólares inclusive y quise pagar en ese dinero el cual no es mi peso y en mi país 1 dólar equivale $130 pesos argentinos y la compra está limitada . Les ruego por favor poder retirar el dinero sin hacer este depósito que me pide el sitio web, hoy en día necesito ese dinero para sobrevivir ya que estamos sin trabajar en este país por la cuarentena llevamos más de 60 dias. Les pido a los señores de Slottica consideren mi pedido ya que yo confíe en ustedes. Saludos amablemente. Colome Maximiliano.

Rosario.Argentina.

We would like to ask the Slottica Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello, Maximiliano!

We are really sorry that you met that difficulties, but unfortunately such issue existed because of our payment provider. We have already looking for better one to avoid any difficulties to withdrawal and deposit money for our players. 

Could we ask you please to try deposit from your skrill account with same mail you have registered in the casino and we will use skrill to withdrawal money ( for sure without wagering 3x rules!). Sorry one more time please. And I hope you will get your winning in the nearest time!

Best regards, 

Slottica Casino

Hello Slottica with skrill, I cannot deposit or withdraw money, since my country does not appear as a currency, Argentine pesos does not exist in the application of skrill, it does not allow me to deposit money, it asks me to deposit more than U $ D 800 dolareeess and 1 only dollar costs in Argentina $ 130 I calculated how much is U $ D800 DOLLARS IS MORE THAN $ 40,000 Argentine pesos what would cost me a complete vacation or a high-end cell phone. I cannot and do not have that money to be able to deposit in slottica. Although I could do it with the same cards that I deposited twice in slottica but I refuse the deposit. I am attaching skrill screenshots. Greetings and we hope we can solve this problem that slottica generates.

Greetings atte.

Here what asks me to deposit a madness for my country in Argentine pesos.

Hola Slottica con skrill no puedo depositar ni retirar luego el dinero siendo que no figura mi país como moneda divisa pesos argentinos no existe en la aplicación de skrill, no me deja depositar dinero me pide que deposite más de U$D 800 dolareeess y 1 solo dólar cuesta en Argentina $130 calculé cuánto es U$D800 DOLARES ES MAS DE $40.000 pesos argentinos lo que me saldría unas vacaciones completas o un celular de alta gama. No puedo ni tengo ese dinero para poder depositar en slottica. Si bien podría hacerlo con las tarjetas misma que deposite dos veces en slottica pero me rechaza el deposito. Les adjunto capturas de skrill. Saludos y esperemos poder resolver este inconveniente que slottica genera .

Saludos atte .

aqui lo que me pide depositar una locura para mi país en pesos argentinos.

As you are experiencing issues depositing funds to your account and to avoid further delays before you can receive your winnings, we would like to suggest a following solution. Among the payment methods verified on your account with us are Skrill and Ecopayz wallets. Please advise, which of two you would like your winnings to be withdrawn to?

Best regards, 

Slottica Casino

Hi Slottica, to Ecopayz.

Hola slottica, a Ecopayz .

Maximiliano, sent to your ecopayz!

Check it please!

Best regards, 

Slottica Casino

Thank you very much slottica, for making the payment. It was received in my ecopayz account.

Muchas gracias slottica, por efectuar el pago. Fue recibido a mi cuenta de ecopayz.

Perfect!)

I am glad to know that we could sort it out! And please, take my apologies for existed issue.

Best regards, 

Slottica Casino

Thank you

Muchas gracias

Thank you Slottica team for showing this gesture of goodwill.

Dear Maximiliano,

I'm glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Juli