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I won playing keno. So I went to go withdraw the money and I submitted the request to withdraw. Well about an hour later I was live chatting with an agent and he decided to tell me that they are keeping my winnings because I "abused the free chip". I constantly every single day get email offers and promotions offering free chips. So I play them and now they are saying I abused my offers. Then I asked for the managers number and the agent never gave me any information. And they kept my winnings.

Hello summerlinberthasarah,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Garden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How many bonused did you claim in row? When was the last time you deposited into the casino? When was the last time you spoke to the casino and what was it about? Did they specify which exact term did you breach?

Looking forward to your answer.

Regards,

Nick

Dear summerlinberthasarah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.