ShinQueen Casino - Spelarens vinster konfiskerades på grund av ifrågasatt bedräglig aktivitet.

My attempt to withdraw my funds was refused, and they accused me of fraudulent activity, resulting in my balance being confiscated. I have not committed any violations such as using multiple accounts or breaking terms of service. They persistently claim I committed fraudulent activity even though I have asked for an explanation. I obviously want a refund, but more than that, I am completely unsatisfied with their lack of a justified reason.

出金を試みたところ不正利用を行ったと言われ出金拒否&残高没収をくらいました。複数アカウントや利用規約を、破るような行動はとっていません。理由を問い合わせても不正行為の一点張りです。返金してほしいのはもちろんのこと納得が全くできません。

Hello Kanagon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ShinQueen Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified and if yes, since when exactly? Did you have any remaining balance on your casino account when it got closed? Was it generated from real money balance or bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I opened an account in early January and completed the KYC process.

It is not a bonus, but the full amount of real money. Also, it is said that the account will not be closed, but the balance will be confiscated, but you can play if you deposit again.

Although we have consistently told them that we have not committed any fraud, they have not listened and have stopped replying to us.

1月上旬にアカウントを開設してkycも終わっていました。

ボーナスの資金ではなく、全額実際のお金です。また、アカウント閉鎖ではなく残高は没収するけど再度入金したら遊ぶことはできるといわれています。

こちらから不正はしてないと一貫して伝えても聞く耳を持ってもらえず返信も返ってこなくなりました。

Hello Kanagon,

What kind of games have you been playing? Can you please forward your betting history along with the communication between you and the casino to nikolas.b@casino.guru?

I increased my money with sports betting. The sports betting history was deleted and was not available. I will post the history of withdrawal refusals and the email from Queen Casino.

スポーツベットで増やしました。スポーツベットの履歴は削除されていてありませんでした。出金拒否の履歴と、クイーンカジノからのメールをのせておきます。

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick