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I requested 3 withdrawals: 2 of 100 and one of 500 on the past 30th of September and on the 1st of October. The first 100 euro withdrawal was processed after 2 business days, but the last ones have been pending for 3 days since the request date. I contacted the casino via email and chat, and I always get the same response—that I will be notified once it's processed and that the casino has its own withdrawal rules. The truth is, I don't think I will see that amount.

Solicitei 3 saques 2 de 100 e um de 500 no passado dia 30 -09 e no 1-10 o primeiro de 100 euros entrou 2 dias úteis depois os últimos já se passaram 3 dias depois do dia do pedido e não saí do pendente contactei o casino via email e via chat e obtenho sempre a mesma resposta serei notificado usando for processado e o casino tem as suas regras de saques pois o certo é que não vou ver esse valor

Hello Jose1978,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has already been verified and I have already had an approved withdrawal of 100 euros that entered my account 3 days later and I think it was with free spins I bet the mandatory percentage in the casino and the last time I spoke was on 4-10 and they sent me this email.

(Thank you for contacting us.

We would like to inform you that it is currently not possible to increase withdrawal limits due to your specific account level, as these limits are determined automatically by your activity

A minha conta já foi verificada e já tive um levantamento aprovado de 100 euros que entrou na minha conta 3 dias depois e acho que foi com giros grátis apostei a percentagem obrigatória no casino e a ultima vez que falei foi no dia 4- 10 e enviaram me este email.

(Obrigado por entrar em contato conosco.

Gostaríamos de informar que, atualmente, não é possível aumentar os limites de saque devido ao nível específico da sua conta, pois esses limites são determinados automaticamente pela sua atividade 

Verified yes, received 30-09 We would like to thank you for providing us with the information and documents requested.

We are pleased to confirm that your account has been verified by the Finance Team, based on the documents provided.

If you have any questions, we will be happy to help you via live chat or email

Está verificada sim, recebido 30-09 Gostaríamos de agradecer por nos fornecer as informações e os documentos solicitados.

Temos o prazer de confirmar que sua conta foi verificada pela Equipe Financeira, com base nos documentos fornecidos.

Se você tiver alguma dúvida, teremos prazer em ajudá-lo pelo chat ao vivo ou pelo e-mail kyc@rollingslots.com



Hello Jose1978,

As we recommend to wait 14 days for withdrawals, can you please advise if they are still pending or have you received them already?

If still not, we will try to intervene.

Regards,

Nick

Good afternoon some of them have already been paid I've had 1 since the 8th and another since the 12th they take a long time to pay and if you ask the answer is always the same

Boa tarde alguns já foram pagos tenho 1 desde o dia 8 e outro do dia 12 demoram muito tempo a pagar e se questionar a resposta e sempre a mesma

Well, it's not my habit to complain, but at this casino I've had the misfortune that every time I try to make a withdrawal it takes forever a withdrawal since the 8th and the excuse is always the same I canceled a withdrawal on the 9th and had 2 from the 8th one was paid the other has been paid for several days and nothing the casino on the forum says that if I want to know dates about the withdrawals to contact me via email I did so and the answer was the one you left attached I think I'm already going to lose the 350 euros that are there disappointed with a casino that they say is good

Bom não e meu costume reclamar mas neste casino tive o azar de sempre que tento fazer um saque demora uma eternidade um saque desde o dia 8 e a desculpa é sempre a mesma cancelei um saque de dia 9 e tinha 2 do dia 8 um foi pago o outro já vão vários dias e nada o casino no fórum dos que se eu quiser saber datas acerca dos saques para entrar em contacto via email eu assim o fiz e a resposta foi a que deixou em anexo acho que já vou perder os 350 euros que lá estão desiludido com um casino que dizem ser bom

for the avoidance of doubt, the 8th was never canceled

para não haver dúvidas o de dia 8 nunca foi cancelado

Dear Jose1978,

As the recommended 14-day time frame has now passed, could you kindly confirm whether the funds have arrived? If they have not, we would be happy to assist by intervening on your behalf.

Looking forward to your update.

Best regards,

Nick

Dear Jose1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.