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I deposited €86 via bank transfer yesterday, but the money was not credited to my account. I also sent a copy of the bank transfer to support yesterday. Until today 10:45 no money in my account, in the transaction overview the posting "disappeared". Even today only excuses from the support that the "finance department would report after everything has been checked".

An absolute cheek is that when I asked what else needs to be checked in times of electrnic banking, the support said that I had violated the rules and simply closed the chat. I guess my money is gone!

***FINGERS AWAY*** from this "Casino"!!!

Ich habe gestern 86€ per Banküberweisung eingezahlt, das Geld wurde aber meinem Account nicht gutgeschrieben. Dem Support habe ich daraufhin ebenfalls gestern eine Kopie der Banküberweisung gesendet. Bis heute 10:45 kein Geld in meinem Account, in der Transaktionsüebrsicht ist die Buchung "verschwunden". Auch heute vom Support nur Ausreden, dass sich die "Finanzabteilung nachdem alles geprüft ist" melden würde.

Ein absolute Frechheit ist, dass der Support auf meine Frage, was denn in Zeiten von electrnic banking noch zu prüfen ist meinte, ich hätte gegen ie Regeln verstoßen und den Chat einfach schließt. Mein Geld ist wohl weg!

***FINGER WEG*** von diesem "Casino"!!!

Dear Pappnase999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Pappnase999,

As I can see, your deposit was successfully added to your balance and used by you.

Please note, since you have used bank transfer method, sometimes the delays may cause due to bank working days and working schedule.

To prevent such cases in the future, I suggest you to use SEPA Instant as a transfer method.

Kind regards,

Rolling Slots Representative.

Dear Pappnase999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.