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Receive mail that my payment is on the way go to my account there is rejected and money is booked back

Bekomme Mail das meine Auszahlung unterwegs wäre gehe zu meinem Account da steht abgelehnt und Geld ist wieder zurüchgebucht

Dear Nennee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the account verification successfully? Was this your first attempt to withdraw the winnings? Additionally, have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with the case. Thank you very much in advance for your reply.

Best regards,

Petronela

I got my account confirmation from regent casino, it is my first payment, documents are verified, I also get a winnings notification and that they congratulate me on winning, but do not pay out, I would have already shaded the casino 10 times Visa paid in and wanted to pay out with Visa because the casino says it would be ok, but the same application was always rejected although Promotions@regentcasino.comHello Gerd,

Regent Casino congratulates you on your winnings.

We hereby confirm that your payment of € 600 has been sent.

Here is an overview of the different payment methods and the duration:

Payment method Estimated Time NETELLER, Skrill, ecoPayz, PayPal 24 hours Credit / Debit Cards 3-5 working days Wire Transfer, InstaDebit 3-5 working days Bank Draft 10-13 working days each time you get a profit notification from them.

I keep getting this mail.

Habe meine Kontobestätigung von regent casino bekommen ,es ist meine erste Auszahlung,Dokomente sind verifiziert, bekomme auch Gewinnbenachrichtigung und das sie mir gratulienen zum Gewinn,aber zahlen nicht aus ,habe mit casino bestimmt schon 10x geschattet wäre alles gut soll es neu beantragen habe mit Visa eingezahlt und wollte mit Visa auszahlen da sagt das casino wäre ok ,aber immer wieder das selbe beantragen abgelehnt obwohl Promotions@regentcasino.comHallo Gerd,

Regent Casino gratuliert Ihnen zu Ihrem Gewinn.

Hiermit bestätigen wir Ihnen, dass Ihre Auszahlung von 600€ versendet wurde.

Hier finden Sie einen Überblick über die verschiedenen Auszahöungsmethoden und die Dauer:

Payment method Estimated Time NETELLER, Skrill, ecoPayz, PayPal 24 Stunden Credit/Debit Cards 3-5 Arbeitstage Wire Transfer, InstaDebit 3-5 Arbeitstage Bank Draft 10-13 Arbeitstage jedes mal Gewinnbenachrichtigung von denen bekomme.

Diese Mail bekomme ich andauernden.

Dear Nennee,

Have you tried to get any clarification from the casino?

Already 10 times will always be put off should apply for a new payment and nothing always happens the same

Schon 10x bestimmt werde immer vertröstet soll neu beantragen Auszahung und es passiert nichts immer dasselbe

Thank you very much Nennee for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Gerd,

I looked at your complaint and understand your frustration. I will try to contact the casino and see what can be done here.

Thanks would be great if I finally got my money.

Danke wäre toll wenn ich mein Geld endlich bekommen würde.

Could you achieve what was rejected 6 times, even though I even gave them my bank details again by email, apparently they are unable to make a transfer or don't want to, what do I do now, turn on the lawyer?

Könnten Sie was erreichen zum 6x mal abgelehnt worden,obwohl ich denen sogar per Mail nochmals meine Bankdaten gegeben habe,anscheinend sind die unfähig eine Überweisung durchzuführen oder wollen nicht,was mache ich jetzt,Rechtsanwalt einschalten?

Hi Gerd,

I contacted a casino rep, he had some issues logging in on our website, but it should be OK now and he should reply soon.

Finally transferred via bank account did not go through Visa, then went quickly.

Endlich überwiesen über Bankverbindung ging nicht über Visa, ging dann flott.

Hello Gerd,

Thanks for the update. I'm glad to hear you received your funds. I will now mark it as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter