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Hello and good day ,

Its been week since I tried to withdraw my winnings on quickwin and it is always cancelled 3rd time I try to withdraw .

I tried the customer service and their answer always the same. 3-5working days and they cancelled it. My method of withdrawal is bank transfer.

Dear Ron28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i doesnt allow me to verify. They always cancel it after 5 working days , 3rd time 🙁

They cancel it again for the 4th . I tried to talk to customer service regarding the matter but , they said my bsb accnt i wrong on which I doubled check it before I trrying to withdraw 🙁.

It always keep saying shift ended . Pass to other other agent . 🙁 i just dont know what to do please help me. 🙁

Thank you for your reply, Ron28. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Hello and good day , none actually my 1st time to withdraw and it always cancelled 4th time . Customer serivce , they always has the same answer. Without active bonus. That is my real balance I tried to withdraw again last night. I double triple check again my bsb and accnt number with my accnt name. All correct

Thank you very much, Ron28, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you so much , mam kristina . I will give update tomorrow. It will 5th working days again. If cancelled again I will response again hopefully my withdraw will approve 🙁 been waiting for a long time.

Dear Ron28,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite QuickWin Casino representative to join this conversation.

Dear QuickWin Casino,

Could you please provide clarification, why the player's withdrawal has been delayed?

Thank you in advance,

Mirka

Hello mam Mirka , good day as of now my withdrawal is still pending this is 5th working days , and i requested this 4th time.

All my details is correct before I request withdrawal 🙁



Hello and good day , A little update . It is still pending as of the moment running 6th working days , passing saturday and sunday again waiting for nextweek hopefully realising my withdrawals. What a long days gone by I won it march and its May now 🙁.

A little update , its been been 8 workings since I requested the withdrawals , still nothing and still blank whether it is approve or not. 🙁

Dear Customer,

Thank you for reaching out.

It appears that the withdrawal requests couldn’t go through due to wrong BSB code stated. 

You were sent an email with the information request for a manual payment, we are looking forward to your reply.

Best regards,

QuickWin.com

I just sent my email for this manual withdraw please do it is the 7th time i know my my bsb and accnt number is right. For the love of god please do release my withdrawal 🙁

My 2nd withdrawal is cancelled too. I want to withdraw it all now since its manual. Please please please

Ill be waiting again for another working days since it cancelled

Dear Customer,

Thank you for your patience.

We would like to inform you that the payment for 1500 AUD was processed from our side on 15.05.2024.

Best regards,

QuickWin.com

Thank you so much! ❤️ , i did receive the email .

But on my bank account still not yet receive. How hrs or days will i receive it from my bank ?

Thank you for the update, QuickWin Casino.

Dear Ron28,

Please notify me, when you receive the payment.

Thank you.

Noted maam thank you for your help 🙂

Hello , this is a honest mistake on my end , i called my bank , my bsb mumber is wrong so i called up my bank they advise me to contact quickwin . 🙁 im sorry i didnt double check this time it should 306-453

Not this . Is there any way that i can cancel it. This is my honest mistake . 🙁

Dear Ron28,

I understand this is an unfortunate situation for you. However, there is not much that can be done from my side.

Have you been able to contact the casino regarding the issue?

Dear Ron28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.