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Casino Guru

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3 månader sedanOriginalspråkÖversättning
i've won 100 euro with a welcome 5 euro no deposit the casino offered. made a withdrawel request on 13-08-2024 and uploaded my documents the same day. since nothing happened, I left a message in the chat - which is never live at any time - and asked if anything else was needed. I then received an email congratulating me on my win stating it would take 2 buisness days to verify my id. time went by, so i left several messages, but no one ever answered me again. i tried to log in today but to my great surprise, I discovered that my account had been blocked.
pardon me? I have never experienced anything so disrespectful.
don't play there!
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  • nothing
  • no verification
  • no payout
  • no response
1 år sedanOriginalspråkÖversättning
Spelade din testare ens där eller tittade bara på sajten. INTE ETT ENDA spel körs (jag syftar på slots). i månader. Jag testar det då och då – av ren nyfikenhet.
Antingen öppnas inte slotsen alls eller kraschar efter det andra snurret. meddelandena:
1. "oj, något gick fel, men vi fixade det.",
2. "Nätverksproblem",
3. "Du har inte tillräckligt med pengar."
i sekvensen. Du kan prova detta varje dag och du kommer inte att bli besviken. Oavsett vilken webbläsare eller enhet du använder, om du ändrar dem eller vänder dem upp och ner. du kan satsa på det. Förutom det är allt bara helt oklart. T & C:erna är radikalt minimalistiska; om du har frågor kan du rita ett svar. du måste verkligen justera betyget här så snabbt som möjligt.
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  • Jag tycker att idén (och de tre gratisbiljetterna per dag också såklart) med e-sportbingo är ganska bra)
  • ehm... ja.
  • du kan helt enkelt inte spela – åtminstone slots – på grund av (permanenta) tekniska problem
  • Villkoren är oklart
  • allt annat också
Automatiskt översatt:
1 år sedanOriginalspråkÖversättning
Mondcasino is absolutely recommended. no hassle with verification, fast payouts, a wide range of games.
the chat support is simply awesome. one of a kind. ALWAYS friendly, never prefabricated answers, always human in the best way.
on top: transparent cashback with no wager and and they don't skimp with freebies when you deposit without bonus. plus an excellent loyality program.
from Casino Guru is listed under negative: "Not all game providers are available for all countries." that doesn't matter at all since VPN is allowed.
in my eyes the best casino at the moment.
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  • everything
  • nothing (i just add some words because this review - form requires a longer statement)
3 år sedanOriginalspråkÖversättning
as the previous speakers pointed out, it´'s really complicated to cash out - what, besides a decent website, is the most important thing when it comes to OCs. Casinoin refuses to proceed payouts with methods previously accepted for deposits, (and this affects not only German players and GlüVst-confusions, as I first suspected). suddenly - and without further information - only Crypto-payouts are accepted. but you need a "verified crypto-wallet", which means that you must deposit 50, - euro (!) equivalent in cryptocurrency on top to "verify" & cash out your winnings. btw: minimum amount that can be withdrawn is 100,- euro (in crypto)...
nightingale i hear you trapsen...
besides that i had a hard time to remove an automatically added bonus on my first deposit via chat support.
support is friendly in general but understaffed as it seems and its not advised to expect more then a friendly shrug.
all in all, this is not a good place for people to play.
not recommended.
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  • website performance is quite good.
  • methods previously accepted for deposits are suddenly unavailable
  • players are forced to cashout in crypto even if the deposit was in euro
  • 50,- euro equivalent in cryptocurrency is needed to "verify" the account, minimal withdrawel amount is 100,- euro
  • support is understaffed & not well trained
Trustpilot_flash_alt
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