1 år sedanOriginalspråkÖversättning
Listen guys, you have got to take your business away from this casino immediately. I am so livid, I just don’t know what to say.
Mbitcasino sent me a promotion email this morning offering 100 spins if I deposited $10. I used the link and deposited $10. I wait several hours and the deposit never arrives.
After asking support, they tell me it will not be credited because $10 is too ow of an amount that it becomes lost in the blockchain. They also will not honor the 100 spins offered.
I must reiterate. They sent an email offering 100 spins for a deposit of $10. I sent the $10. I not only don’t receive the promotion, I also don’t get my money.
Support says that the department in charge is working on adjusting the information, meanwhile, the customer will be screwed for the casino mistake,
**** UPDATE *****
After reaching out directly to Christina, I received an email that the promotion would be honored. It appears that there are some people willing to provide the right type of customer service.
However, the promotion offered 100 spins from a select game list which I like. After looking at the spins added, I realized they were not the game list offered but just the standard bonus games. I contacted support and sent the email offer and asked to have the correct spins added. I was told no. They said they have already done me a favor and those were the games I Would get. So once again, it appears that mbitcasino just doesn’t care about good business. I didn’t get a wonderful gesture. I received what I had been offered, so it’s just salt in the wound after all the time spent on this
Overall, Christina was wonderful and made me feel like my business was appreciated. Everyone else I spoke with showed no concern to help me or to do good business. Even when I was awarded the deposit promotion, I was treated as if I was lucky anybody did anything to help me. And the end point is feeling very negative about the experience because of my last interaction being denied the spins I was offered
Mbitcasino sent me a promotion email this morning offering 100 spins if I deposited $10. I used the link and deposited $10. I wait several hours and the deposit never arrives.
After asking support, they tell me it will not be credited because $10 is too ow of an amount that it becomes lost in the blockchain. They also will not honor the 100 spins offered.
I must reiterate. They sent an email offering 100 spins for a deposit of $10. I sent the $10. I not only don’t receive the promotion, I also don’t get my money.
Support says that the department in charge is working on adjusting the information, meanwhile, the customer will be screwed for the casino mistake,
**** UPDATE *****
After reaching out directly to Christina, I received an email that the promotion would be honored. It appears that there are some people willing to provide the right type of customer service.
However, the promotion offered 100 spins from a select game list which I like. After looking at the spins added, I realized they were not the game list offered but just the standard bonus games. I contacted support and sent the email offer and asked to have the correct spins added. I was told no. They said they have already done me a favor and those were the games I Would get. So once again, it appears that mbitcasino just doesn’t care about good business. I didn’t get a wonderful gesture. I received what I had been offered, so it’s just salt in the wound after all the time spent on this
Overall, Christina was wonderful and made me feel like my business was appreciated. Everyone else I spoke with showed no concern to help me or to do good business. Even when I was awarded the deposit promotion, I was treated as if I was lucky anybody did anything to help me. And the end point is feeling very negative about the experience because of my last interaction being denied the spins I was offered
- Christina
- Stolen Funds
- Misrepresentation of Promotions
- Abysmal customer service
