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thank you for sharing your opinion with us. Your feedback is extremely important to us, and we appreciate you bringing this matter to our attention.

We apologize for the fact that we did not meet your expectations. Our team strives to provide exceptional customer service and ensure the satisfaction of every customer.

Please, be informed that the withdrawal requests are processed in due course by our Financial Department in its working hours.

Also, please note that our Financial Department acts in accordance with our Terms and Conditions, where it is mentioned that the withdrawal request might be postponed due to additional verification. In this case, the relevant department can ask you to provide more information or documents in higher quality.

Once your withdrawal request is being processed, you are notified via email regarding the results.

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