2 år sedanOriginalspråkÖversättning
I wish I could relate this casino 0 stars. They DO NOT pay out. If you ever move and have to update your address, there is no option to do this on their site. When you attempt to update your account information, the only thing you can change is your birthdate.
When verifying your address, they will not accept mail from the federal government as proof, ie a letter from the Veterans administration.
They will quit communicating with you, they will 0 out your balance, then pretend nothing happened.
This casino is complete and utter garbage, nothing but thieves, and should be shut down.
Stay away!
Additional edited info follows. Their response is BS. They ask for utility bills for their KYC in order to verify your address. BUT, on their own website, they state that government documentation will also work. So, I emailed them copies of letters and info that I received from the Federal Government, which, of course they denied. Also, I sent them a screenshot of their own KYC requirements, which I pulled from their own website, where it plainly states that this documentation would be valid if no utility bills are available, and of course, they ignore that info.
Also, this win, which is a whopping 100 dollars, I won in May of 2022. It’s literally been almost a year that they have sat on my money. I have just recently been trying to cash this out in earnest.
Stay away from these thieves.
When verifying your address, they will not accept mail from the federal government as proof, ie a letter from the Veterans administration.
They will quit communicating with you, they will 0 out your balance, then pretend nothing happened.
This casino is complete and utter garbage, nothing but thieves, and should be shut down.
Stay away!
Additional edited info follows. Their response is BS. They ask for utility bills for their KYC in order to verify your address. BUT, on their own website, they state that government documentation will also work. So, I emailed them copies of letters and info that I received from the Federal Government, which, of course they denied. Also, I sent them a screenshot of their own KYC requirements, which I pulled from their own website, where it plainly states that this documentation would be valid if no utility bills are available, and of course, they ignore that info.
Also, this win, which is a whopping 100 dollars, I won in May of 2022. It’s literally been almost a year that they have sat on my money. I have just recently been trying to cash this out in earnest.
Stay away from these thieves.
- Nothing at all
- Thieves. Will not pay out.
VIP Club Player Casino
2 år sedan
Dear Alexp970,
Due to issues with compliance, we do not provide players access to update their address. Our support staff can update your information if you give them the most recent documentation of your address.
Due to issues with compliance, we do not provide players access to update their address. Our support staff can update your information if you give them the most recent documentation of your address.
