2 år sedanOriginalspråkÖversättning
it's the worst experience I've ever had.
I honestly thought casinos didn't do that anymore, but there are still those who are dishonest and greedy in their business.
It doesn't make sense that this is an honest casino.
I registered on their website, I managed to successfully spend a couple of gaming sessions. Good matches, good winnings.
But the casino decided it might not pay me any money. It's been more than 8 days since I went through the verification process.
Not only do they reply once every few days. but every time they come up with a new idea to verify the account.
Why don't they request everything in one letter?
Our correspondence has already led to a request for a video that will take another 5 days to review. .....
This all goes to show that this is a casino with untalented managers.
Who greedily hold users money in their accounts and don't want to part with it. Looking for 1,000 reasons not to pay users.
All these procedures are simply humiliating. I agree with verification, it is important, and important for me first of all to be safe, but there is a limit to everything.
If you want to enjoy the game, please listen to my story and bypass this project.
P.S. I will not be unsubstantiated, and if requested I can provide screenshots of correspondence, "photos" they said "poor quality" ... aha on 13 iPhone ... and so on.
I honestly thought casinos didn't do that anymore, but there are still those who are dishonest and greedy in their business.
It doesn't make sense that this is an honest casino.
I registered on their website, I managed to successfully spend a couple of gaming sessions. Good matches, good winnings.
But the casino decided it might not pay me any money. It's been more than 8 days since I went through the verification process.
Not only do they reply once every few days. but every time they come up with a new idea to verify the account.
Why don't they request everything in one letter?
Our correspondence has already led to a request for a video that will take another 5 days to review. .....
This all goes to show that this is a casino with untalented managers.
Who greedily hold users money in their accounts and don't want to part with it. Looking for 1,000 reasons not to pay users.
All these procedures are simply humiliating. I agree with verification, it is important, and important for me first of all to be safe, but there is a limit to everything.
If you want to enjoy the game, please listen to my story and bypass this project.
P.S. I will not be unsubstantiated, and if requested I can provide screenshots of correspondence, "photos" they said "poor quality" ... aha on 13 iPhone ... and so on.
- maybe a nice design
- The casino has no money to pay players.
4
BetSofa Casino
2 år sedan
Thank you for sharing your thoughts with us!
We are sorry to hear you feel that way about the verification process.
We fully can understand why the verification process would seem strenuous. Let us assure you that we take our customers' security seriously and according to the Terms and Conditions we undertake verification checks to confirm your identity and contact details.
In some cases, relating to the Terms and Conditions we may request additional documentation. We understand that this may be frustrating for you, but it is important to secure you, prevent money laundering and any other illegal activity.
According to the procedure, we may ask for additional photos or data, if information is inexact exhibited.
Thank you for informing us and bringing this to our attention and we really hope that you will have a better experience with BetSofa in the future.
If you have any further questions, feel free to contact us via email or live chat.
Best regards,
BetSofa team
We are sorry to hear you feel that way about the verification process.
We fully can understand why the verification process would seem strenuous. Let us assure you that we take our customers' security seriously and according to the Terms and Conditions we undertake verification checks to confirm your identity and contact details.
In some cases, relating to the Terms and Conditions we may request additional documentation. We understand that this may be frustrating for you, but it is important to secure you, prevent money laundering and any other illegal activity.
According to the procedure, we may ask for additional photos or data, if information is inexact exhibited.
Thank you for informing us and bringing this to our attention and we really hope that you will have a better experience with BetSofa in the future.
If you have any further questions, feel free to contact us via email or live chat.
Best regards,
BetSofa team
