sabine1984s recensioner

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10 månader sedanOriginalspråkÖversättning
On 22-5 I suspended myself on your website for 3 months. The same day ive asked to unblock my account and I was said that because of new regolations this was not allowed anymore and I had to wait 3 months.

On 25-5 I got a email that I won money in a tournament and I ask to withdraw my remaining balance but I was blocked because of my self exclusion. To my suprise they then reopened my account and foolish as I was I deposit alot of money and ofcourse lost.

The T&C says selfexclusion cannot be lifted as the VIP manager also said. But weirdly enough they did lifted it. I claim a deposit refund but they do not respond.

Be aware they do not take responsible gaming seriously!! And if you complain about it they do not respond.

Update respond wizebets:

What you are saying is not true. I asked if you could withdraw my winnings then Wizebet said we could open your account if you want.

But as been said on day 1 it should not be allowed to break off a self exclusion. It should have been on and wizebet should have withdraw my money for me! Not trick me into opening my account again. Its in your own T&C ! Se cant be taken off only with the coolperiod wich you have set in 3 months!. You took my SE ofr in 3 days. Wich first was not allowed because of the T&C. And you completly ignore alle emails and communication!
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Wizebets Casino
10 månader sedan
Dear Sabine,

We sincerely regret that you hold such a negative perception of our casino. We would like to take this opportunity to provide some clarification and address the situation at hand.

First and foremost, we want to emphasize that we understand the concerns you have raised. It is important for us to inform you that we received a request from you to reopen your account. In the direct communication you had with our team, you clearly expressed your desire to reactivate your account and took full responsibility for this action.

Furthermore, we want to emphasize that responsible gaming is a fundamental value we uphold. We are fully committed to promoting a safe and responsible gambling environment for all our patrons. To provide you with more information, we encourage you to visit the following link https://wizebets.com/en/info/responsible_gaming, where you can find detailed information about our responsible gaming policies and practices.

We deeply regret any confusion or inconvenience that may have arisen.

Thank you for your understanding.

Kind regards,
Wizebets Casino
1 år sedanOriginalspråkÖversättning
All dutch do not register with Bruno casino.

They are targeting the dutch market without a KSA dutch lisense.

Every dutch player should have a total refund of their deposits back and report to the kansspelautoriteiten.

Its the responsibilty of the casino to block dutch players not the responsibility of the player.

Report to the KSA and they will be investigated and will have a fine to pay.

Brunocasino will respond under here
. Send a email we will discuss it. But they wont.
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  • No dutch lisense
  • Not responsive
  • Hide behind their T&C
Bruno Casino
1 år sedan
Hello!

We are sorry that your experience at BrunoCasino didn’t quite match your expectations.We would greatly appreciate the opportunity to discuss this further with you.If you will be willing to talk further please reach us via email-support@brunocasino.com.We would like to resolve your issue and hopefully we will try to find where the problem was.

Best regards,
BrunoCasino Team.
1 år sedanOriginalspråkÖversättning
They target the dutch market with promo emails and affiliates links. They do not hold a dutch KSA liscense. There for not allowed to register dutch players. Ive notified them and they say they will investigate and it can take up to 60 days! That is crazy.

Its a scam.. dutch should not play here.

And Westcasino replied under my review... and that is ofcourse so not true and will not hold with dutch authority.
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  • No liscense
  • Bad helpsupport
  • Non responsive
WestCasino
1 år sedan
Hello Sabine1984,

Greetings from WestCasino!

Before registering in the casino you will need to check the terms and conditions as well as the appropriate legislation that applies in your case, to see weather you can open an account with us.

Any accounts found in breach of the terms and conditions will be closed accordingly.

All the best,
Eduard
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