Playzee Casino - Spelaren kämpar för att få åtkomst till deras återöppnade konto.

Good day

I reopened the account. And deposited 20 euros through Neteller

My account has been under review ever since.

I can see that my money is there too.

I just kind of keep getting. That comforts my account with the responsible office. That is now being checked. 10 days. Every day I wrote the live chat where the damn problem. Lies and whether the responsible department is incompetent mine. Unlock Acc. I think it's more than cheeky. That they accept the money. But don't give a shit about activating my account and being put off every day anew. And this live chat is only used for that. To put people off. Because these people can intervene from the chat. So the chat shouldn't be open even if. The responsible department. Even open has such problems as quickly as possible. Can be fixed

Mfg T ***

Guten Tag

Habe das konto neueroffnet. Und über Neteller 20 Euro eingezahlt

Seitdem ist mein Konto in der Überprüfung.

Ich kann sehen das mein Geld da ist willkommensbonus auch.

Nur irgendwie werde ich ständig. Vertröstet das mein Konto bei der zuständigen Stelle. Überprüft wird das ist mittlerweile. 10 Tage. Her täglich habe ich den live chat geschrieben wo das verdammte problem. Liegt und ob die zuständige abteilung unfähig ist mein. Acc freizuschalten. Ich finde es schon mehr als frech. Das sie das Geld annehmen. Aber es nicht geschissen bekommen mein Konto freizuschalten und jeden Tag aufs neu nur vertröstet werde. Und dieser live chat.nur dazu dient. Die Leute zu vertrösten. Weil eingreiffen können diese Leute aus dem Chat. Nicht also sollte der Chat auch nur geöffnet haben wenn. Die zuständige Abteilung. Auch geöffnet hat damit solche Probleme schnellst möglichst. Behoben werden können

Mfg T***

Dear Timmer84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. For what reason was your account closed previously? Have you requested it? How long your account remained blocked and was there any cool-off period applied when requesting the reopening of your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"Good. Day. Got an answer today. From playzee. Get that I supposedly get the account. Reopened. Have and with.beschaffiguns. On the unemployed button something. Total. Nonsense. I have myself. Completely new. Registered. At Playzee Casino and. 20 deposited. And also the welcome bonus. Got. That my account. Allegedly. Therefore. Checked. Is because I should have pressed the unemployed button. I listen to the. Every 1 time today. I had this problem. At slotnite casino that I deposited 1000 there. And increased the limit. Accidentally. On unemployed. I came. I informed the live chat about it directly and. My money was back. Transferred and my bonus games and everything was gone because the account is still to this day Is blocked

Mfg T *** "

Additional comments from the player:

"Guten. Tag. Habe heute Antwort. Von playzee. Bekommen das ich angeblich das Konto. Wieder eröffnet. Habe und bei.beschaftiguns. Auf den arbeitslos button geklicht was. Totaler. Blödsinn ist. Ich habe mich. Komplett neu. Regestriert.bei playzee Casino und. 20 eingezahlt. Und auch den willkommensbonus. Bekommen. Das mein Konto. Angeblich. Deshalb. Geprüft. Wird weil ich arbeitslos button gedrückt haben soll höre ich heute zum. Aller 1 mal. Ich hatte dieses Problem. Bei slotnite casino das ich da 1000 eingezahlt habe. Und bei dem Limit erhöhen. Versehentlich. Auf arbeitslos. Gekommen bin. Habe den live chat direkt darüber Informiert und. Mein Geld wurde. Zurück. Überwiesen und meine Bonus spiele und alles waren weg weil das Konto bis heute noch gesperrt ist

Mfg T***"

Thank you, Timmer84, for your reply. Do I understand correctly that you have blocked your account by mistake in the past?

I have with the provider. Slotnite 1000 deposited and upgrade at the limit. Accidentally pressed the unemployed button but reported the case immediately. But they have my account from. Slotnite has not been released to this day.

What does all this have to do with playzee since I reopened the account. What meanwhile. Also. It's been 11 days. And I'm not on my account. Access. Can

Ich habe beim Anbieter. Slotnite 1000 eingezahlt und beim Limit hochstufen. Versehentlich auf den arbeitslos button gedrückt den Fall aber sofort gemeldet. Aber mein Konto haben sie von. Slotnite bis heute nicht wieder freigegeben.

Was hat das ganze jetzt damit zutun mit playzee da habe ich das Konto neu eröffnet. Was mittlerweile. Auch. Schon 11 Tage her ist. Und ich nicht auf mein Konto. Zugreifen. Kann

Could you please clarify if you wish to keep your account opened and continue playing or you prefer to have your deposited funds refunded? Thank you very much.

Should. Just free the account for me and not everyone. Day new things. Search. To keep it going any longer. Long. Enough. Waited

Mfg t ***

Sollen. Mir einfach das Konto wieder frei machen und nicht jedem. Tag neu Dinge. Suchen. Um es noch länger zu zu lassen. Lange. Genug. Gewartet

Mfg t***

I'm truly sorry but I'm not sure if I understood correctly. Do you wish to keep your account or close it?

Keep account

And finally release it so that I can continue playing.

Konto behalten

Und es endlich mal freigeben das ich auch weiterspielen kann.

Thank you very much, Timmer84, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Timmer84,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Playzee Casino to the conversation to participate in the resolution of this complaint.

Many Thanks

Hopefully the account will be activated slowly but surely.

Mfg timmermann

Vielen Dank

Hoffentlich wird das konto langsam aber sicher mal frei geschaltet.

Mfg timmermann

It's really insolent what playzee does. Here for a huge number subtracts how many days should I actually wait until they get the turn to activate my account

Es ist echt eine Unverschämtheit was playzee. Hier für eine riesen Nr abzieht wieviel Tage soll ich eigentlich noch warten bis sie es mal auf die Reihe bekommen mein Konto freizuschalten

Hi Timmer84

Thank you for your review.

Please note that your account was suspended in view of information provided during registration, in line with our regulatory responsibilities and to ensure that players are utilizing our services in a responsible manner. An email confirming the action taken was also sent to you on 16 February 2021.

Further to the deposit you made, we confirm that the funds have since been returned to the source it originated from. Please allow 2 – 5 business days for the funds to clear.

Should you have any further queries in this respect, please feel free to contact our complaints team on complaints@playzee.com

Regards

Playzee Casino

Hi Timmer84,

Can you confirm that you got your funds back?

Dear Timmer84,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Got my money back

Acc is still blocked and therefore also the bonuses earned. Also 👎

Habe mein Geld zurück bekommen

Acc ist Weiterhin gesperrt und somit auch die erspielten bonis. Auch 👎

Hi Timmer84,

I'm glad to hear that you got your money back. When it comes to locking your account, the casino can decide not to let a player play at its own discretion. I recommend you find a different casino and be more careful when registering a new account.

Best regards,

Peter