PlayToro Casino - Spelarens insättning har aldrig krediterats till deras casinokonto.

Hello,

A few days ago I successfully registered.

After signing up, my player account was verified immediately!!!

This was confirmed by the chat staff.

After my verification, I then deposited via my verified myPaysafecard, this money was immediately credited to my player account.

Then yesterday at 7.07pm I deposited via my verified Neteller account, the amount of €71.09 has not been credited to my account until now.

The chat staff has not yet answered ... the email support has not yet answered .... although it is advertised that it will be answered within an hour !!

This is not a service, a catastrophe in my opinion, as a service provider there should be 24-hour support available, but that is not the case!!!

For the player it's annoying and more annoying... it really doesn't get any better than that.

Kind regards

Hallöchen,

Vor Einigen Tagen habe ich mich erfolgreich angemeldet.

Nach der Anmeldung habe mein Spielerkonto sofort verifiziert !!!

Hierzu gab es eine Bestätigung der Chatmitarbeiter.

Nach meiner Verifizierung habe ich sodann über mein verifiziertes myPaysafecard eingezahlt,dieses Geld wurde meinem Spielerkonto sofort gutgeschrieben.

Gestern um 19.07 Uhr habe ich dann über mein verifiziertes Neteller-Konto eingezahlt , der Betrag von 71.09€ wurde meinem Konto nicht gutgeschrieben , bis jetzt .

Die Chatmitarbeiter bisher nicht geantwortet ... der E-Mail Support bisher nicht geantwortet.... obwohl damit geworben wird , dass innerhalb einer Stunde geantwortet wird !!

Das ist kein Service , eine Katastrophe in meinen Augen , als Dienstleister sollte ein 24 Stunden Support zu Verfügung stehen , dass tut es nicht !!!

Für den Spieler ist es ärgerlich und nerviger... geht's echt nicht .

Mit freundlichen Grüßen

Dear romzykt,

Thank you very much for submitting your complaint and forwarding your payment receipt and all the relevant communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if you contacted your payment provider?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The facts have now been clarified that money has just been credited!!

Thus the case can be closed positively.

thank you

Der Sachverhalt wurde mittlerweile geklärt, dass Geld wurde gerade gutgeschrieben!!

Somit kann der Fall als positiv geschlossen werden .

Danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, romzykt, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru