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I have 3 withdrawals pending for a total amount of about 629 euros, they are never processed I keep asking for explanations but I am always told that the case in question, the oldest withdrawals date back. At 5 and 4 days ago nobody gives me explanations

Ho 3 prelievi in sospeso per un importo totale di circa 629 euro, non vengono mai evasi continuo a chiedere spiegazioni ma mi viene detto sempre che il caso in esame, i prelievi più vecchi risalgono. A 5 e 4 giorni fa nessuno mi dà spiegazioni

Dear Bassistarock,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawals approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

It is absurd that I have to wait weeks to receive my withdrawals, until I receive my withdrawals I will no longer pay anything .. hoping to really receive what I have won .. we hope well

É assurdo che io debba aspettare settimane per ricevere i miei prelievi, fino a che non riceverò i miei prelievi non verserò più nulla ..sperando di ricevere davvero ciò che ho vinto..speriamo bene

Hi, as of today, 6 days after the request for the first withdrawal and 5 days after the second one, still nothing .. I will keep everyone updated on the case, hoping to understand what is happening

Salve, ad oggi a 6 giorni di distanza dalla richiesta del primo prelievo e a 5 dalla seconda ancora nulla ..terrò tutti aggiornati sul caso, sperando di capire cosa sta succedendo

We are 8 days from the first of the 3 pending requests, I keep asking for explanations via email but I don't receive any response, now you don't even answer anymore, I just want to know why you are not paying my winnings

Siamo a 8 giorni dalla prima delle 3 richieste in sospeso, continuo a chiedere spiegazioni via mail ma non ricevo nessuna risposta, ormai non rispondete neanche più , voglio solo sapere perché non state pagando le mie vincite

I fully understand your frustration, Bassistarock. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payments and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

It is a really bad experience I do not wish anyone a similar experience in any online casino I always ask for explanations and I never get answers .. I will wait another 6 days

É davvero una brutta esperienza non auguro a nessuno un esperienza simile in nessun casino on line chiedo sempre spiegazioni e non ottengo mai risposte.. aspetterò altri 6 giorni

To this day, nothing is all blocked and no one is explaining to me why

Ad oggi ancora niente é tutto bloccato e nessuno mi sta spiegando il perche

Hi Mrs Petronela, could you please help me get the withdrawals accepted? I've been waiting for 12 days now ... please intervene

Salve Signora Petronela, per favore potrebbe darmi una mano nel farmi accettare i prelievi? Sono 12 giorni ormai che aspetto ...per favore intervenga

Thank you very much, Bassistarock, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Bassistarock,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite PariPesa Casino to join the conversation and participate in the resolution of this complaint.

Dear PariPesa Casino,

Can you please update us on the player's withdrawal status?

Best wishes,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I update you on the situation, after 20 days they canceled the withdrawals and they put back the amount on my account I withdrew them in part and everything was fine, but now I have 3 pending withdrawals again for an amount of 2020 euros and it is happening same, that is, inexplicably I am not paid and I am not given any explanation, I am only told we are sorry for the wait

Vi aggiorno sulla situazione, dopo 20 giorni hanno annullato i prelievi e mi hanno rimesso l importo sull account li ho prelevati in parte ed é andato tutto bene, ma ora ho di nuovo 3 prelievi in sospeso per un importo di 2020 euro e sta succedendo lo stesso, cioè inspiegabilmente non mi vengono pagati e non mi viene data nessuna spiegazione, mi viene detto solo ci scusiamo per l' attesa

Hello Bassistarock,

Could you please provide us with an explanation of your situation in more detail? Did you make any successful withdrawals after the initial ones have been cancelled? Did you play with the returned funds and made another winnings? If that is the case, have you requested these three new withdrawals just very recently?

Thank you.

Kind regards,

Tomas

Ok, on September 5th the withdrawals I had pending were canceled and they were credited back to my account. I withdrew 344 euros and the withdrawal was successful, the rest I played and I lost. On 9 September I paid a total of 340 euros, I played and won about 2020 euros, I withdrew them in 3 different withdrawals and what happened in the past with the other withdrawals is happening. They are inexplicably approved but they are never processed, I try to ask for explanations and they just tell me to wait without giving me an explanation ... just like the other time

Ok, in data 5 settembre sono stato annullato i prelievi che avevo in sospeso e me li hanno riaccreditati sul mio conto. Ho prelevato 344 euro e il prelievo é avvenuto correttamente, il resto li ho giocati e ho perso. In data 9 settembre ho versato un totale di 340 euro ho giocato e ho vinto circa 2020 euro, li ho prelevati in 3 diversi prelievi e sta succedendo quello che é successo in passato con gli altri prelievi. Risultano inspiegabilmente approvati ma non vengono mai elaborati, provo a chiedere spiegazioni e mi dicono solo di aspettare senza darmi una spiegazione ...proprio come l altra volta

I would very much like to have a discussion with some Paripesa representative, to know why they treat customers like this, without giving any kind of explanation.

Vorrei tanto avere un confronto con qualche rappresentante di Paripesa, sapere perché trattano così i clienti, senza dare nessun tipo di spiegazione

Hello Bassistarock,

I hope you are doing well. Could you please update us regarding the status of your payment? If you still haven't been paid and if the casino fails to respond, we will close the complaint as ‘unresolved’.

Thank you.

Kind regards,

Tomas

Dear Bassistarock,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Upon communication with the casino representative, I'm now extending the timer for an additional 7 days, as the casino's support team is now checking the status of the payment.

I will keep the thread updated.

Best wishes,

Tomas

Hello Bassistarock,

I hope you are doing well. The casino has provided sufficient evidence proving you have no funds left to play and no pending withdrawals.

Could you please confirm that this is correct?

Thank you very much.

Kind regards,

Tomas

Dear Bassistarock,

The casino has provided sufficient evidence proving you have played your balance down to zero, so I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino.

We are here to help.

Kind regards,

Tomas