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Hi,

You are my last hope to solve this situation...

I have been trying to withdraw my funds from my account for several times but without success. I would really appreciate if you could help me to find a solution with Paripesa Casino. When I submit the withdrawal request it is initially approved (I attatch screenshots where the approval is seen) and after a few minutes, I get a message that it was rejected by the operator (I attatch screenshots where the withdraws are being rejected cause the same reason): "Declined by operator. (Payment processing error)"

I contacted them by chat and by email to try to get more information about the issue. They told me the problem was on my credit card, but I have contacted my bank several times and they guarantee there is no restriction on my credit card. In fact, I still operating with it without any problem. I have also suggested the possibility to withdraw with other method (for example, a SEPA transfer to the bank account associated to the same credit card), but the answer was very short stating that the withdraw must be done to the same deposit method. The issue here is that my account is restricted to do new deposits, so I can't try this option. I also attatch screenshots of these conversations. But as you can see, the procedure seems to be just delaying the payment of my funds.

Different amounts... different dates... And still the same problem. I have contacted:

support-en@paripesa.com

security@paripesa.com

payments-support@paripesa.com

And always the same answers… "Try it later", "Try a new request in a couple of hours", "We have technical issues, try ut later"… But I have been trying it for the last 2 months…

Please help me to solve this unpleasant situation.

Thanks in advance.

My account number is: 101*****89

Dear 007Glorioso007,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Do I understand correctly the same issue has persisted since the 8th of November?
• Have you achieved your balance with the help of a bonus?
• Have you successfully withdrawn winnings from this casino in the past? Was it using the same credit card?
• Could you please share your communication with the casino regarding your suggestion to use a different payment method? My email is tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good afternoon,

Thank you very much for your summary of the situation. This is precisely what is happening. In response to your questions:

• Could you please let me know if your account has been fully verified?

No. I have not been asked to do so either, although I have no problem sending the documentation they require if that is the problem. I deposited the €500. From the first minute I was not allowed to place any bets. And after contacting support, they told me that there are times when some accounts like mine have restrictions from the start and that they invited me to withdraw my funds. I was never able to do so due to the problems already mentioned.

• Do I understand correctly that the same problem has persisted since November 8th?

Indeed. I was never able to withdraw the deposited amount.

• Have you achieved your balance with the help of a bonus?

No… as I indicated above. I was never even able to place a bet.

• Have you successfully withdrawn winnings from this casino in the past? Did you use the same credit card?

No. I have never been able to withdraw. Yes, there have been repeated attempts using the same card and also using other payment methods, but in these last cases they tell me that I must withdraw using the same method I used to make the deposit.

• Could you please share your communication with the casino regarding your suggestion to use a different payment method? My email is

Yes. I will now send the emails to the indicated email account.

I hope you can help me, because this is a very unpleasant situation in which I feel that my money is being stolen with impunity.

Buenas tardes,

Muchas gracias por su resumen acerca de la situación. Es precisamente lo que sucede. En respuesta a sus preguntas:

• ¿Podría informarme si su cuenta ha sido completamente verificada?

No. Tampoco me lo han solicitado, aunque no tengo ningún problema en enviar la documentación que me requieran si ese es el problema. Ingresé los 500€. Desde el primer minuto no se me permitió realizar ninguna apuesta. Y tras contactar con el soporte, me dijeron que hay ocasiones en las que algunas cuentas como la mía tienen restricciones desde un inicio y que me invitaban a retirar mis fondos. Nunca pude llevarlo a cabo por los problemas ya comentados.

• ¿Entiendo correctamente que el mismo problema persiste desde el 8 de noviembre?

Efectivamente. Nunca pude retirar el importe depositado.

• ¿Has conseguido tu equilibrio con la ayuda de un bono?

No… como indico arriba. Nunca pude ni siquiera realizar una apuesta.

• ¿Ha retirado con éxito ganancias de este casino en el pasado? ¿Utilizó la misma tarjeta de crédito?

No. Nunca pude retirar. Si, se ha intentado en repetidas ocasiones contra la misma tarjeta y también contra otros métodos de pago, pero en estos últimos casos me indican que debo retirar por el mismo medio por el que ingresé.

• ¿Podrías compartir tu comunicación con el casino en relación con tu sugerencia de utilizar un método de pago diferente? Mi correo electrónico es tomas@casino.guru

Si. Ahora mismo le hago llegar los emails a la cuenta de correo indicada.

Espero que pudan ayudarme, porque se trata de una situación muy desagradable en la que directamente, considero que me están robando impunemente mi dinero.

Hi Tomás, I hope you haven't forgotten my case please.

Hola Tomás, espero que no se hayan olvidado de mi caso por favor

Thank you very much, 007Glorioso007, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Good afternoon,

Yesterday I contacted my bank again by phone (since they don't usually answer by email and it's much quicker) and they told me that there seems to be some kind of regulation in the bank that prevents receiving credits on their cards for security reasons. Given this, I have asked them to send me the details of this regulation and the exact reason for the error so that I can share it with you. They told me that they would handle it internally, although I must say that they are quite reluctant to share any internal procedure in a "public" way for security reasons.

They have again insisted that they do not see any reason why they cannot transfer the amount to the bank account associated with the card. I have told them that I also asked them to do the same to unblock the matter, but that for the moment the casino refuses.

If I have any new news, I will let you know. I look forward to the casino's response.

Buenas tardes,

Ayer volví a ponerme en contacto con mi entidad bancaria por teléfono (ya que por email no suelen contestar y es bastante más rápido) y me dijeron que parece haber algún tipo de normativa en la entidad que impide recibir abonos en sus tarjetas por motivos de seguridad. Ante esto, les he solicitado que me envíen el detalle de esta normativa y el motivo exacto del error para poder compartirlo con ustedes. Me indicaron que lo gestionarían internamente, aunque ya les digo que son bastante reacios a compartir cualquier procedimiento interno de manera "pública" por motivos de seguridad.

Por su parte, me han vuelto a insistir en que no ven el motivo por el cuál no pueden realizar una transferencia del importe a la cuenta bancaria asociada a la tarjeta. Les he indicado que yo también les rogué lo mismo para desbloquear el asunto, pero que por el momento el casino se niega.

Si tengo alguna noticia nueva, se la haré saber. Quedo a la espera de la respuesta del casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 007Glorioso007,

Thank you for the update. My previous post was added automatically by our system upon the timer extension.

In the meantime, while we wait for the casino's response (I contacted them also outside the thread and I am waiting for their response), do you have any news, please? Is there any progress?

I sincerely hope that someone from the casino will get back to me. Once I have anything relevant, I will share it with you directly here.

Thank you for your patience and understanding.

Alright, thank you for letting me know. Let's wait whether I will manage to get in contact with the casino outside the thread or achieve something with them. Maybe they will reply directly here after they notice my manual reminders.

I connected with a casino representative outside the thread, and I was informed that the responsible team should check it. Hopefully, someone will contact me back with relevant news or updates.

However, I got a question from the casino, so I would like to ask you about it.

Have you contacted the casino's player support on Telegram (https://t.me/Paripesa_Support_bot)? If so, what did you find out?

I hadn't done it and I was unaware of its existence. It must be the only channel I hadn't used.

I did it yesterday when I saw your comment, but nothing... same result as through the other channels... That the problem is with my bank (something my bank denies) and when I suggested using another payment method, there was no response.

I have sent you the screenshots to the email previously provided, since it does not allow me to add them here to the thread.

We are still waiting for the casino's response.

No lo había hecho y desconocía su existencia. Debe ser el único canal que no había utilizado.

Lo hice ayer al ver tu comentario, pero nada… mismo resultado que por los otros canales… Que el problema es de mi banco (cosa que mi banco niega) y ante la sugerencia de usar otro medio de pago, no hubo respuesta.

Te he enviado las capturas al email previamente facilitado, ya que no me deja añadirlas aquí al hilo.

Seguimos a la espera de la respuesta del casino.

Dear 007Glorioso007,

Thank you for your email and the update.

I am still in contact with the casino representative outside the thread. I was told that you should use SEPA for a withdrawal.

Can you please try it and let me know how it went?

Thank you.

Good morning,

Indeed, it seems that we have made some progress, since unlike before, my request has been "approved". Before, I was getting a message indicating that the withdrawal method had to be the same as the deposit method.

However, it's been 4 days since my application was approved but the funds have not yet been credited to my account. I think it's been too long. Could you please confirm if the transfer has already been made?

Greetings and thank you very much for the progress,

Alvaro

Buenos dias,

Efectivamente, parece que hemos logrado algún avance, ya que a diferencia de antes se me ha "aprobado" la solicitud. Antes me aparecía un mensaje indicando que el medio para hacer el retiro debía ser el mismo que el del depósito.

Sin embargo, hace 4 días que se me aprobó la solicitud pero todavía los fondos no se han acreditado en mi cuenta. Me parece demasiado tiempo. Podrían confirmar si ya se ha realizado la transferencia?

Un saludo y muchas gracias por los avances,

Álvaro

Hello,

I was wondering if it would be advisable to contact the casino support center or payment support myself, or if since you are speaking directly to them on the outside, it would be better for you to do it.

When clicking on the "Approved" status, the following message appears:

"The transaction is being processed. Waiting for operator confirmation."

Hola,

Me preguntaba si sería recomendable contactar yo mismo con el centro de soporte del casino o con el soporte de pagos, o si al estar ustedes hablando directamente por fuera con ellos, sería mejor que lo hicieran ustedes.

Al hacer click sobre el estado "Aprobado" sale el siguiente mensaje:

"La transacción se está procesando. En espera de la confirmación del operador".

Hello,

The time limit for responding has passed.

could you please update me on the case?

Greetings,

Alvaro

Hola,

Ha pasado el tiempo límite para responder.

¿podrían actualizarme el caso por favor?

Saludos,

Álvaro

Hello, 007Glorioso007,

Thank you for the update, and I am sorry for the delay! However, it is great to hear some good news about some progress.

Sure, no problem, I contacted the casino again outside the thread, and I am waiting for updates.

Usually, before submitting a complaint, we recommend players wait at least 14 days from requesting a withdrawal. We are probably talking about a delay in processing the payment on the casino's side or its 3rd party payment provider/processor. Nothing is lost, and since it looks like it was approved, I sincerely believe it is only a matter of time before your funds reach your payment method.

Until I get any news or relevant information from the casino representative outside the thread, feel free to inform me about any progress.

I will let you know once I get something relevant from the casino.

Now I am setting the timer for the casino, reminding this open case and waiting for its response and updates.

Thank you for your patience and understanding.

Dear 007Glorioso007,

First and foremost, we sincerely appreciate the efforts of our complaint moderators in facilitating this discussion and helping us address player concerns efficiently.

Regarding your withdrawal issue, we would like to assist you further in resolving this matter. To proceed with a detailed review, we kindly ask you to send an email to maya@paripesa.org with the following documents:

-A bank statement covering the period from the withdrawal date until today.

-A screenshot of the withdrawal request for confirmation.

Providing these details will allow us to investigate your case more thoroughly and ensure a proper resolution.

We truly appreciate your cooperation and patience. Please let us know if you need any further guidance.

UPD: Our team has confirmed that due to a technical error on the payment system's side, your transaction will be canceled, and the funds will be credited back to your account on our website. You will be able to withdraw them again.

Best regards,

Paripesa Team

Hello CasinoGuru team!!!

I am pleased to inform you that my funds are now in my bank account.

After contacting the casino's payments team, I was told that they would proceed to cancel the withdrawal and credit the funds back into my account.

Once this was done, I requested the withdrawal again. And sure enough, after trying the withdrawal via SEPA transfer for the second time, within a few hours I had the funds in my bank account.

It has been long… complex… frustrating… but I have finally recovered my money almost half a year later.

It would not have been possible without your help.

I really appreciate it. You are doing a commendable job in the face of these abuses that no one dares to fight against.

And I would not like to say goodbye without telling anyone who reads this thread that I strongly advise against registering and using the Paripesa casino.

Hola equipo de CasinoGuru!!!

Me alegra poder informaros que ya dispongo de mis fondos en mi cuenta bancaria.

Tras contactar al equipo de pagos del casino, me dijeron que iban a proceder a cancelar la retirada de fondos y a acreditar de nuevo los fondos en mi cuenta.

Que una vez hecho esto, volviera a solicitar la retirada. Y efectivamente, tras intentar la retirada mediante transferencia SEPA por segunda vez, en escasas horas tenía los fondos en mi cuenta bancaria.

Ha sido largo… complejo… desesperante… pero por fin he recuperado mi dinero casi medio año después.

No hubiera sido posible sin su ayuda.

Se lo agradezco de veras. Hacen una labor encomiable ante estos abusos contra los que nadie se atreve a luchar.

Y no me querría despedir sin decir a cualquiera que lea este hilo, que DESACONSEJO rotundamente el registro y uso del casino Paripesa.

What great news, 007Glorioso007! Although with a significant delay, the most important is that the matter was sorted out finally.

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Thank you very much, 007Glorioso007 Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru