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I made a deposit of € 50 via paysafe yesterday? I activated the 100 percent bonus and dared it to the end! Payment is only possible via paysafe and I can't find a way to contact support! Lg Rocky

Ich habe gestern eine Einzahlung von 50€ per paysafe getätigt ? Ich habe den 100prozent bonus aktieviert und diesen auch bis zum Ende gewaggert! Auszahlung geht nur per paysafe und ich finde nirgend s eine Möglichkeit den Support zu kontaktieren! Lg Rocky

Dear rockykitzig,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear rockykitzig,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.