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Good evening. I opened a gaming account at n1betcasino a month ago. I played like 100 euros, I have a withdrawal of 80, everything is fine. Two days ago I played another 80 euros, and then 100 (the sums are almost exact.) The idea is that yesterday I won more than 400, in various casino games, and now they don't want to make the payment, for verification of the account. I have a problem, that's why I initially filled in the address where I live, not my residence address, but I sent various documents anyway, nothing.

Buonasera. Ho aperto un conto gioco su n1betcasino, un messe fa. Ho giocato tipo 100 euro, ho presso un ritiro da 80, tutto bene. Due giorni fa ho giocato altri 80 euro, e poi 100 (le somme sono quasi esatte.)L'idee e que ieri ho vinto piu di 400, a diversi giochi di casino, e adesso non vogliono fare il pagamento, per la verifica del account. Io ho un problema, per que ho compilato inizialmente indirizzo dove habito, non quello di rezidenza, pero comunque ho mandato diversi documenti, niente.

Dear PetricaCojocaru,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing Proof of Address seems to be the obstacle standing between you and your winnings? Have you submitted an address that is not your permanent residency?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

You are right. So, curiously, I also made two withdrawals first, like 50 - 80 euros. Now, when I would like to withdraw 501 (this is the amount now) they say that the account is not verified, apart from that I have sent identity cards, copies of bank accounts, also copies of two deposits made. It seems to me that they don't want to pay.

Si, e giusto. Allora ho fato curiosamente anche due prelievi, prima, tipo 50 - 80 euro. Adesso, quando vorrei prelevare 501 ( questa e la soma adesso) dicono que îl conto non e verificato, aparte que io ho mandato carte d’identita, copia del conto bancarii, anche copie di due depositi fatti. A me mi sembra que non vogliono pagare.

Good morning! Finally they paid the debt, I fixed it, thanks!

Buongiorno! Alla fine hanno pagato il debito, ho risolto, grazie!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, PetricaCojocaru, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru