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I have inadvertently redeemed a bonus that I did not want to redeem and now I cannot withdraw my money

He canjeado un bono sinquerer que no queria canjear y ahora no puedo retirar mi dinero

Dear Anas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you personally activated the bonus? Could you please advise which bonus you activated and if you've already started playing with it?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Anas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.