MyStake Casino - Spelaren kämpar för att verifiera sitt konto.

Hi I cannot authenticate my account, I need to change my documents to insert the correct ones or I wanted to know if it is possible to complete the address verification with the use of a passport

Salve non riesco ad autenticare il mio account, ho bisogno di cambiare i miei documenti per inserire quelli corretti oppure volevo sapere se si può completare la verifica dell'indirizzo con l'utilizzo del passaporto

Hello paolonastasi31,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear paolonastasi31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.