MyStake Casino - Spelaren kämpar för att verifiera sitt konto.

I sent all photos of my documents, paper, screen, my account is 100% verified. It won't let me withdraw, I replied to the email from the mystake team, but no one replies yet

Ho inviato tutte le foto dei miei documenti, carta, screen, il mio account è verificato al 100%. Non mi fa prelevare, ho risposto all email del team di mystake, ma nessuno mi risponde ancora

Hello dellisantifrancesco,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

So the documents are all approved, yesterday afternoon instead they asked me to verify the card, I sent photos, videos, account statements by replying to their email, and they never answered me again. Obviously from the mystake site if I go to click on withdraw it doesn't let me withdraw saying YOU DON'T HAVE PERMISSION TO WITHDRAW.

Allora i documenti sono tutti approvati, ieri pomeriggio invece mi hanno chiesto di verificare la carta, ho mandato foto, video, estratti conto rispondendo alla loro email, e non mi hanno piu rispondo. Ovviamente dal sito mystake se vado a cliccare su prelievo non mi fa prelevare dicendo NON HAI IL PERMESSO DI PRELEVARE.

They granted me the withdrawal, now let's see if they confirm it, it says waiting let's see if they arrive, I will keep you updated in order to close the case

Mi hanno concesso il prelievo, ora vediamo se me lo confermano, c’è scritto in attesa vediamo se mi arrivano, vi terrò aggiornati in modo tale da chiudere il caso

Arrived!!!! Top

Arrivati!!!! Top

Thank you dellisantifrancesco for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick