Mr Bet Casino - Spelaren kämpar för att verifiera sitt konto.

Hello Ele4NooR,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you sent a proof of address to the casino and did they respond to you since?

Looking forward to your answer.

Regards,

Nick

In the meantime I got an e-mail saying that apparently my pay slip is now accepted as proof of address and I am now in the verification process again

Ich bekam in der Zwischenzeit eine E-Mail in der Stand, dass anscheinend jetzt doch meine Lohnabrechnung als Adressnachweis akzeptiert wird und befinde mich nun abermals im Verifizierungsprozess

Verification has been running since September 30th after I requested withdrawal on September 28th.

My identity and bank details have already been verified. I used my identity card and my bank card as well as proof of the transfer to the casino.

All documents that can be found under the links were sent in as proof of address

Verifizierung läuft seit dem 30. September, nachdem ich am 28. September die Auszahlung beantragt hatte.

Meine Identität und Bankverbindung wurde bereits verifiziert. Hierzu diente mein Personalausweis und meine Bankkarte sowie ein Nachweis der Überweisung an das Casino.

Als Adressnachweis wurden alle Dokumente eingeschickt, welche unter den Links zu finden sind

So which documents are still not verified?

Dear Ele4NooR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.

Duplicate post.