Mr Bet Casino - Spelaren kämpar för att ta ut vinster.

I've won 2500 euros and I'm trying to get it, I am

completely ververziert and is always overwhelmed with new demands. The whole thing has been going on for 3 weeks. Vain

Ich habe 2500 Euro gewonnen und versuche diese zu erhalten.Ich bin

vollständig veriverziert und werde immer wieder mit neuen Forderungen überhäuft. Das ganze geht jetzt schon 3 Wochen. Eitel

Dear E.Beccard,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here). Please also forward a confirmation of successful verification.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have played without a bonus and have not yet won. Today, Casino calls Mr, Bet for the purpose

Possibly the same documents to which I have already sent for verification purposes will be paid out

What should I do vain?

Ich habe ohneBonus gespielt und vorher noch nicht gewonnen.Heute fordert Casino Mr,Bet zwecks

evtl Gewinnauszahlung die gleichen Unterlagen an die ich bereits zur Veriviezierung gesendet habe

Was soll ich machen Eitel?

Now my documents for the payment of the winnings are requested again (Ec card.

ID card back and front, Sepa transfer) Although everything was verified, come

.

Again and again with the old demands

VAIN

Jetzt werden schon wieder meine Unterlagen zur Gewinnauszahlung angefordert,(Ec Karte.

Personalausweiss hinten und vorne, Sepa Überweisung)Obwohl alles verifizieren war,kommen

.

Immer wieder mit den alten Forderungen

EITEL

Thank you for your reply, E.Beccard. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hello. UP TO the withdrawal request I was complete, verified, Now all documents are requested again

I have also fulfilled this but it fails according to mr, bet on the payout mode. Vain

Hallo. BIS zum Auszahlungsantrag war ich komplett, verifizieren,Nun verlangt man wieder alle Unterlagen

Auch dieses habe ich erfüllt aber es scheitert lt mr,bet am Auszahlungsmodus. Eitel

Hello on my request, mr, Bet reports new claims to Sepa transfer again and again, Ec card, then comes the old statement, is checked but winnings payout no speech vain

Hallo Auf meine Anfrage meldet mr,Bet wieder neue Forderungen an immer wieder Sepa Überweisung, Ec Karte,dann jommt die alte Aussage, wird überprüft aber Gewinnauszahlung keine Rede Eitel

Thank you very much E.Beccard for your cooperation so far. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Peter. Thank you very much for the help so far. We wish you a good cooperation and good luck !! Eitel

Hallo Peter.Vielen Dank für die bisherige Hilfe.Auf gute Zusammenarbeit und viel Erfolg!!Eitel

Hi E.Beccard,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite MrBet Casino to the conversation to participate in the resolution of this complaint.

Thank you, it's a great start

Danke.Das fängt ja toll an.Eitel

Hello.I have just tried to find out my winnings payment again. Another comes after their request and the consolation, everything would be checked. That is the saying that I have been hearing for 4 weeks now. VAIN

Hallo.ich habe soeben wieder versucht meine Gewinnauszahlung zu erfahren.Wieder kommt eine nach deren Forderung und die Vertröstung es würde alles überprüft.Das ist der Spruch den ich jetzt seit 4 Wochen höre. EITEL

Hello. Please understand my impatience but how far are you with my solution

Payout of winnings?

Hallo. Bitte verstehen Sie meine Ungedult aber wie weit sind Sie mit meiner Lösung zur

Gewinnauszahlung?Eitel

Hi E.Beccard,

At the moment we are waiting for the casino to reply. The casino usually replies within a couple of days so please be patient.

New notification from mr Bet.my account is verified, but no notification when it will be paid out. Void

Neu Mitteilung vonmr Bet.mein Konto ist verifiziert, aber keine Mitteilung wannausgezahlt wird.Eitel

Hello!! Thank you for your help, Mr.Bet arranged the payment of the winnings. Thank you Eitel

Hallo!! Danke für Ihre Hife,Mr.Bet hat die Gewinnauszahlung veranlasst.Danke Eitel

Unfortunately I forgot the L for the word help !!!!

Leider habe ich beim Wort Hilfe das L vergessen !!!!

Dear All, 

We want to inform you that the user was completely verified and the winnings were sent to the user's SEPA requisites from our side. Please note, that the processing time of SEPA provider may take from 1 to 7 business days, but normally funds should be credited faster.

We'll be glad to help you with your further questions!

Best regards,

Mr.Bet Casino team 

Hi all, thank you fro your replies.

Dear Eitel,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter