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Good evening, I would like help from you guys who are great at what you do to be able to help me receive my withdrawals I have 3 withdrawals on the date of 01/26/2023 the 3 withdrawals made on the same day I already had problems with recent delays and this is what previous withdrawals to these they gave as a technical failure these in the total amount of R$16500 they are in progress I contact them they say that it has already been paid to the payment provider that they no longer help with anything about because it no longer has to do with them I don't know who charges more because I don't have contact with a payment provider, I already made this amount because the limit is 5,000 euros per week, which in the currency for Brazil is in the range of R$25,000. I have a very high amount to receive more than 1 million and a half still to receive I am very worried that they do not want to pay me my money since I honored all my deposits iso that I am VIP LEVEL AS MINISTER I AM IN THE TOP 100 OF THE PLATFORM I AM BELOW THE PHASE Q PRESIDENT. I have all prints in case you need any proof

Boa noite queria da ajuda de vcs q são ótimo no q fazem para poder me ajudar a receber meus saques tenho 3 saques na data de 26/01/2023 os 3 saques feito no mesmo dia já tive problemas com atrasos recente e e iso q saques anteriores a esses eles derao como falha técnica esses no valor total de R$16500 eles estão como em andamento eu entro em contato eles falao q já foi pago para provedor de pagamento que eles não mais ajudar em nada sobre pq já não tem mais Haver com eles dae não sei quem cobra mais pq não tenho contato com provedor de pagamentos já fis ese valor pq o limite e 5 mil euros por semana q na moeda do pra Brasil da na faixa de R$25 mil msm assim e fazendo retirada menor estão atrasando muito iso q eu tenho valor bem alto para receber mais de 1 milhão e meio ainda pra receber estou bem preucupado de eles não querer me pagar meu dinheiro sendo q honrrei todos meus depósitos iso q sou NIVEL VIP COMO MINISTRO ESTOU NO TOP 100 DA PLATAFORMA SOU ESTOU ABAIXO DA FASE Q PRESIDENTE. Tenho todos print caso precisar de alguma prova

Hello rodrigocwb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that if the casino has weekly and monthly withdrawal limits, you will have to just wait for your payout every time as you did accept the casino's terms when registering. Can you please forward your withdrawal history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Good afternoon my earnings were with my deposits not with fis bonus 3 withdrawals for more than 20 days every day getting in touch to find out and they saying that I had already paid that I just had to wait for these withdrawals that were in progress that they will investigate and they will now end of giving as a failure and yesterday about 4 days they will ask to verify bank account but it would not influence these withdrawals already processed now as a failure I can't even make new withdrawals I don't know what to do anymore it will take a month

Boa tarde meus ganhos forao com meus depósitos não com bônus fis 3 saques a mais de 20 dias todo dia entrando em contato para saber e eles falando q já tinhao pago q era só aguardar esses saques q estavam em andamento q eles investigarao e estavao agora acabarão de dar como falha e ontem a uns 4 dias pedirão verificar conta bancária mais não ia influencia nesses saques já processado agora derao como falha não consigo nem fazer novos saques não sei mais o q fazer já vai fazer um mes

Good morning, I inform you that I received a withdrawal and the rest is in progress and my account has been verified, I believe that everything will be fine now

Bom dia comunico q recebi um saque e o restante está em andamento e minha conta foi verificada acredito q agora tudo vai correr bem

Thank you rodrigocwb for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick