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After several withdrawals of money for my account, my order is written after the transaction is rejected, so I ask why they answered me that if I do not fill in everything in the personal data section, I am not entitled to withdraw money so I did everything as they wanted but the same withdrawal can not be made and when I ask why they write meetings one and the same around.

Po nekolikatem vyberu penez na svuj ucet mi porad dokola pisou transakce zamitnuta tak se ptam proc odpovedeli mi ze pokud nevyplnim vse v sekci osobni udaje tak nemam narok na vyber penez tak jsem vse udeal jak po me chteli ale stejne vyber nelze udelat a kdyz se jich ptam proc ta pisou porad jedno a to same dokola.

Dear Michal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? Could you please confirm that you passed the verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Michal, thank you very much for your email. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. 

Thank you in advance.

Hello, after several entries of the transaction to withdraw the money, the transaction was rejected, but, the reason they never told me before, I did not withdraw the money, and if you verify by checking whether I have filled in personal data, then yes.

Dobrý den, po několikatem zadáni transakce aby jsem peníze vybral mi byla tansakce zamítnuta ale, duvod mi nesdělili nikdy pred tim jsem penize nevybral a pokud ověřením myslíte jestli mam vyplněné osobní udaje tak ano.

Thank you very much Michal for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Mosbet Casino to join us and help us resolve the player's issue.

Well I agree thank you

Dobře souhlasím děkuji

Hello, I would like to ask at what stage is the solution to my problem with withdrawing money. Thank you

Dobrý den,chtěl bych se zeptat v jaké fázi je řešení mého problém s výběrem peněz. Děkuji

Unfortunately, we haven't receive any respond from the casino yet. We are keep trying to contact them. Extending the timer now by 7 days.

Well thank you.

Dobře děkuji.

Hello, I would like to ask at what stage is the solution to my problem with withdrawing money. Thank you

Dobrý den,chtěl bych se zeptat v jaké fázi je řešení mého problém s výběrem peněz. Děkuji

Unfortunately, as you can see the casino did not respond to us at all. I'm really sorry that we were not able to help you but since the casino is non responsive, we will be forced to close the complaint as unresolved, which can negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru

The complaint was reopened based on the casino's request.

Dear Michal,

Could you please advise if the issue has been resolved since the complaint was closed,

I would also like to ask MostBet Casino to provide a relevant proof regarding the player's delayed payout to nikolas.b@casino.guru.

Dear Michal ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.