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Request for selection and still nothing came. The casino responds once a day that they have a problem and does not solve it in any way. Communication very bad.

Žádost o výběr a stále nic nepřišlo. Kasino odpoví jednou za den, že mají problém a nijak to neřeší. Komunikace velmi špatná.

Dear Kamil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the verification? Have you ever made a successful withdrawal before? When exactly did you request the withdrawal, please?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kamil,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.