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the bookmaker blocked my account allows you to enter but the following appears We have temporarily frozen your account for security reasons. Contact customer service in any way that is convenient for you. We will help you! E-mail: es@mostbet.com I send my documents they did not respond through the chat they request a Skype call they tell one that I am scheduled for a specific date that there is no problem the day of the date arrives and they tell one without It's such a shame that I'm not on the schedule because that's from another area in charge, they've already done it to me 3 times, they tell you that you're ready not to worry that I'm already on the schedule and it won't happen again and lies I'm going for a month and a half in this run run .

la casa de apuesta bloqueo mi cuenta deja ingresar pero aparece lo siguiente Hemos congelado su cuenta temporalmente por razones de seguridad. Póngase en contacto con el servicio de atención al cliente de cualquier manera que sea conveniente para usted. ¡Le ayudaremos! Correo electrónico: es@mostbet.com mande mis documentos no respondieron por el chat solicitan una llamada por Skype le dicen a uno que quedo agendada para una fecha en especifico que no hay problema se llega el día de la fecha y le dicen a uno sin tantita pena que no quedo agendada que eso es de otra área encargada ya me la han hecho 3 veces le dicen a uno que listo que no se preocupe que ya quedo agendado que no vuelve a pasar y mentiras voy para mes y medio en este corre corre.

Hello brayan1043,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the first skype call supposed to happen? How many times was it scheduled? Did you play casino games or sports betting only at Mostbet Casino?

Regards,

Nick

Two days ago they finally called and told me to wait 72 hours to receive an answer, I'm waiting

Hace dos dias por fin llamaron y me dijieron que esperara 72 horas para recibir una respuesta estoy a la espera

Dear brayan1043,

Please let us know if there will be any update.

The Skype call was made on 07/07/22 and until now they refuse to give me a solution or a date, they only say to be patient that they escalate the case every time I chat with them that they are not from the area in charge as who says that for the chat they have nothing to do with that impudence.

la llamada por Skype la realizaron el 7/07/22 y hasta este momento se reúsan a darme una solución o una fecha solo dicen que sea paciente que escalan el caso cada vez que les chateo que ellos no son del área encargada como quien dice que por el chat no tienen nada que ver que descaro.

Hello bryan1043,

As the call was made only a week ago, it might be possible that it can take an another week for them to finish the process. Did you hear from them since the call? Did you try to contat them?

no since the call I have not received any answer and I ask by chat and they only say that it is another area and that I have to wait but it has been 8 days

no desde la llamada no he recibido ninguna respuesta y pregunto por chat y solo dicen que es otra área y que debo esperar pero ya pasaron 8 días

Please note that the verification process usually takes up to 14 days so basically they are still within the time frame. If they wouldn't notify you until the end of this week, we will try to intervene. Let us know in case of any update.

Ok thank you very much I will be notifying you of any news

de acuerdo muchas gracias estaré notificando cualquier novedad

those in the chat continue to turn a blind eye, that's another area and they can't do anything

siguen haciéndose los de la vista gorda los del chat que eso es otra área y no pueden hacer nada

The casino already unloaded my account and let me withdraw it, I limit my account but I allow it to be withdrawn at least

el casino ya me descógelo la cuenta y me dejo retirar me limito la cuenta pero dejo retirar pór lo menos

Thank you bryan1043 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick