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I've been wanting to withdraw money to my account for a few days now, but it won't accept the transaction. I've tried various methods, but I can't get the money because the transaction is always rejected.

I already wrote to support, but they just said to try again in 2-3 days. Now I don't have the mastercard withdraw option at all.. I would like to ask for help to solve this problem.

Dear trex234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hello, just got a transaction cpmpleted on my credit card. Problem solved, thanks anyway.

Hello there, dear trex234 and the CasinoGuru team!

Dear trex234, we sincerely apologize for any inconvenience you may have experienced regarding the withdrawal process. Upon thorough review, we have confirmed that you have successfully requested and received a total of 500 EUR through three separate withdrawals.

Dear trex234,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru