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Hi practically winorama game and I wanted to withdraw € 100 .. now in the application that I downloaded I do not check it out the chat it assistance the same on the internet, this money I do not know how to withdraw them and honestly I would like clarification

Salve praticamente gioco su winorama e volevo prelevare 100€.. adesso nellapllicazione che io ho scaricato non mi spunta ne la chat ne assistenza lo stesso su internet, questi soldi non so come prelevarli e sinceramente vorrei dei chiarime 

Dear Nicholas,

Thank you very much for submitting your complaint. I am very sorry to hear about the problem you’re having with your withdrawal. Please allow me to ask you few questions so I can understand this case completely. Is this your first withdrawal? What withdrawal method did you opt for? Did you accumulate your winnings with bonus play? Please, could you be so kind and forward to me any relevant communication between you and the casino? Casinos take KYC very seriously as they want to make sure that the money is always sent to the rightful winner/owner of the account. 

Thank you very much in advance for your cooperation. I hope that I will be able to help you with this issue as soon as possible.

Best regards,

Petronela

Hi then I have loaded some money with a MasterCard and when it comes to loading everything ok .. the bonus money was already finished also because I have already loaded more than 200 € explain to me what I have to do and as soon as possible also because it is me serve. ..and my first withdrawal and when I did sprouted some writing where I had to choose one, transfer, check I don't know which one it was and I put electronic paper or something like that !!!! aspect Nicogamer26 answers this and ID of an application that facebook made me download which is called Mega Bitt

Salve allora io ho caricato dei soldi con una MasterCard e quando si tratta di caricare tutto ok.. i soldi del bonus erano già finiti anche perché ho caricato gia più di 200€ spiegami cosa devo fare e al più presto anche perché è me servono...e il mio primo prelievo e quando ho fatto spuntavano delle scritte dove dovevo sceglierne una , bonifico , assegno non so quale era e ho messo carta elettronica o una cosa del genere!!!! aspetto risposte Nicogamer26 questo e ID di una applicazione che facebook mi ha fatto scaricare che si chiama Mega Bitt 

Dear Nicholas,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

MegaBet Casino, thank you in advance for your reply. 

Best regards,

Petronela

Could you give me some answers about this application called MEGA BITT right here ?? already and more than a week I wait for this withdrawal of 100 €! always puts me on hold and I would like to know what I have to press because different things pop up, like bank transfer, like electronic card etc ... also because in the application there is nothing or to contact someone or a phone number .. I read in some sites where people have posted photos with my same problem and they got stuck !! so by today I would like to receive my money of which I won if I don't react differently thanks

Potresti darmi qualche risposta riguardo questa applicazione chiamata MEGA BITT propio in questo?? già e più di una settimana che aspetto per questo prelievo di 100€! mi mette sempre in attesa e vorrei sapere cosa devo premere perché spuntano diverse cose , come bonifico , come carta elettronica ecc... anche perché nella applicazione non c’è niente ovvero per contattare qualcuno o un numero di telefono.. ho letto in alcuni siti dove persone hanno pubblicato delle foto con il mio stesso problema e sono rimaste bloccate!! quindi entro oggi vorrei ricevere i miei soldi di cui io ho vinto se no reagisco diversamente grazie 

Could I have an answer? It doesn't even let me open more apps

Potrei avere risposta ? Non mi fa aprire nemmeno più app 

We would like to ask the MegaBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Listen to me already and the second time seven days go by and put me on hold .. fixing this thing is enough I can't wait for whole days on something that is mine, put yourself in the shoes of people and how they can feel, repeat the usual things always and each time asking questions that don't even have anything to do with it ... we are talking here that I have paid over € 150 then I have won € 100 and now you don't give them to me and you also say that you can't do it, you don't freak people this way because we will sweat the money thanks to a very short answer as soon as possible

Ascoltatemi già e la seconda volta che passano sette giorni e mi mettete in attesa.. sistemare questa cosa è basta non posso aspettare giornate intere su una cosa che è mia , mettetevi nei panni delle persone e come possono sentirsi , ripetere le solite cose sempre e ogni volta facendo domande che nemmeno c’entrano... qua parliamo che ho versato più di 150€ poi ne ho vinti 100€ e ora non me li date e dite pure che non lo potete fare, non fregate la gente in questo modo perché i soldi ce li sudiamo grazie esiguo una risposta al più presto 

Dear Nicholas,

I’m sorry that you feel as I’m asking too many questions, but that’s the only way for me to understand what has happened to you. I’m sure, that you understand, that I don’t work for MegaBet Casino. We are an independent website, which is trying to help you in resolving any casino related issue. I contacted the MegaBet Casino via email and live chat. Since I didn’t receive any reply yet, I couldn’t help you. 

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.