The player from Puerto Rico had been trying to withdraw her winnings since December 2023. Even though she had submitted the necessary documents multiple times, the payout was constantly denied. The withdrawal was finally granted on April 17, but a month later, she still hadn't received the funds. The player hadn't made a withdrawal from this casino before, and the winnings were accrued from a free bonus after deposit. Following our team's intervention and dialogue with the casino, the player confirmed that she had received her withdrawal. Consequently, we marked the complaint as 'resolved'.
Spelaren från Puerto Rico hade försökt ta ut sina vinster sedan december 2023. Även om hon hade lämnat in de nödvändiga dokumenten flera gånger, nekades utbetalningen hela tiden. Uttaget beviljades slutligen den 17 april, men en månad senare hade hon fortfarande inte fått pengarna. Spelaren hade inte gjort ett uttag från detta casino tidigare, och vinsterna samlades på en gratis bonus efter insättning. Efter vårt teams ingripande och dialog med kasinot bekräftade spelaren att hon hade fått sitt uttag. Följaktligen markerade vi klagomålet som "löst".
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