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Lilibet repeatedly refuses the request to delete my account.

I signed up there because they offered payment methods that I use. When I registered there were only 4 options, which I do not use and do not want to use. In the live chat I asked for my account to be deleted, as registering there doesn't make any sense to me and I won't play there. The lady from support said she would forward this to the specialist department so that one of two payment methods I use can be made available to me. 5 days later I received an email that only the existing methods were available to me and that no others would be activated. Again I asked to delete my account, what I got in response is a deposit bonus that I didn't want! I just want this casino to delete my account!

Lilibet verweigert wiederholt die Bitte meinen Account zu löschen.

Ich habe mich dort angemeldet weil Zahlungsmethoden angeboten wurden, die ich nutze. Als ich mich registrierte gab es aber nur 4 Optionen, welche ich nicht nutze und auch nicht nutzen möchte. Im Live Chat bat ich um Löschung meines Accounts, da die Anmeldung dort für mich keinen Sinn ergibt ich werde da nicht spielen. Die Dame vom Support meinte sie leite dies an die Fachabteilung weiter, damit mir eine von 2 Zahlungsmethoden zur Verfügung gestellt wird, die ich nutze. 5 Tage später erhielt ich eine Mail, dass mir nur die bereits vorhandenen Methoden zur Verfügung stehen und keine anderen freigeschaltet werden. Erneut bat ich dann um Löschung meines Accounts, was ich als Antwort bekam ist ein Einzahlungsbonus, den ich gar nicht wollte! Ich möchte dass diess Casino meinen Account einfach nur löscht!

Dear FroleinWunder,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.lilibet.com/page/terms-conditions:

"Self-Exclusion

You may choose to self-exclude yourself by contacting our Customer Support.

Please note that self-exclusion is available for the following periods:

• 1 month

• 3 months

• 6 months

2.7.3. Accounts of self-excluded persons. An account of a self-excluded person is an account of which the owner has self-excluded himself/ herself in accordance with Rule 2.6. The owner of an account of a self-excluded person must notify the Operator of the fact that he/ she has self-excluded himself/ herself and, as soon as the Operator has received the notification from the customer, the Operator shall return the balance of the account to the customer."

I would recommend sending an email including all the relevant information to support@lilibet.com. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Hello, thanks for the information. Just sent an email and stuck to the points mentioned here. Now wait for an answer from them always takes a little. Will report on it as soon as I have an answer.

Hallo, danke für die Infos. Habe soeben eine Mail gesendet und mich an die hier erwähnten Punkte gehalten. Warte nun auf Antwort von denen dauert ja immer ein wenig. Werde darüber berichten sobald ich eine Antwort habe.

Perfect, I will be waiting for your update patiently. Thank you in advance.

Hello casino guru. I received an email from Lilibet today stating that my account has now been deleted. Thank you very much for your support.

Hallo Casino Guru. Ich habe heute eine Mail von Lilibet erhalten mit der Mitteilung, dass mein Account nun gelöscht wurde. Danke vielmaö für eure Unterstützung.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, FroleinWunder, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru