Kats Casino - Spelaren möter försenat uttag och kontoförvirring.

It says "payout in 5 to 7 days." The live agents won't talk to me because I'm bot a depositor. They keep saying that the banking team will contact me soon. But it's been almost a month. Also, I just went to the casino to get screenshots and thought I'd talk to live chat about the payout. But they proceeded to tell me that I was at newfunclub.com not katscasino.com. my address bar says different.

Dear turdfergisonthe1st,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you make a verification deposit to withdraw funds?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No previous withdrawal requests.

The KYC verification is what I believe I'm stuck on since I had to send in my utility bill 3 times.

They don't ask for a verification deposit.

Requested chats, et., will be sent to you via email.

Dear turdfergisonthe1st, is it correct that according to the screenshot you sent you should receive only 70USD after the payout fee is deducted from the winnings?

Have you noticed the warning about your available balance being below the minimum payout threshold?

When players win using a no-deposit bonus and wish to withdraw funds with a payment method that hasn’t been used for deposits before, casinos typically require a verification deposit.

Again, they never asked. And yes, the payout only ends up being $70 in the end.

Dear turdfergisonthe1st, do I understand correctly that you have not passed the KYC verification?

Please forward your email communication with the casino. One of your provided screenshots indicates that an email about KYC was sent to you.

Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Ok it's been forwarded. I may have forwarded the same thing more than once but, at least I covered all emails.

Thank you very much, turdfergisonthe1st, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you very much, merry Christmas and/or Happy Holidays.

Hello there,

Thank you turdfergisonthe1st for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Kats Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hi turdfergisonthe1st,

Please share your username or registered email so that I can help you further.

Hi Peter,

As per the payout team, the utility bill provided by the player seems forged. They require an original copy of the utility bill.

That's how I received it. Why will you not accept my bank statement?

Already did. Who is peter?

What's wrong with using a bank statement?

Thank you for the update Kats Casino representative. Would it be possible to provide me with evidence of forgery to my email? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Hi Peter,

Sure, let me share it with you.

Thank you for providing me with the information.

Dear turdfergisonthe1st, the casino representative's concerns about your utility bill seem warranted as it does seem forged. I would like to ask you to please provide a proper document so we can continue in the resolution of the case. Thank you in advance for your cooperation!

Again, and idk why but, that's the way it was sent to me. I'll gladly provide any other acceptable document.

Dear turdfergisonthe1st, would you be able to provide me with the utility bill you have provided to the casino? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance!

I already have sent it to you but yes. Is there seriously no other option other than a stupid utility bill?

Edit on my last comment: I've already provided the utility bill to an agent at casino.guru. I didn't mean to say that I sent it to you, individually, Peter. I at first didn't even realize that a "Peter," joined the conversation. My apologies.

Thank you for providing me with the utility bill again turdfergisonthe1st, I have dispatched an email asking you for clarification and I await your response!

I responded.

Thank you turdfergisonthe1st, I responded once again and I await your response! Thank you in advance for your cooperation!

Dear turdfergisonthe1st,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Getting too long and drawn out. They won't take the bank statement then, for lack of better words, screw 'em. I'm not having a casino call my utility company to confirm my identity. Thanks anyways ✌️

Dear turdfergisonthe1st, in that case, we are forced to reject this complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

Kind regards,

Peter