Justbit Casino - Spelaren har upplevt några tekniska problem.

Hi.

I have two problems with this casino.

Sports betting (live)

I played live on a tennis match of under 8.5 game in set two, during the set I chose to use the (cashout) function as I no longer believed in the game. The cashout was approved and I was satisfied. But no money was paid out to me and when contacting my (VIP manager) he doesn't even know that the possibility exists, i.e. cashout. But he can't do anything, he says when the game went over 8.5.

Blackjack (evolution)

Played a lot of hands and one hand when I played €100 all the cards turn black and you see no value in them and they take the money. Even here they don't seem to take the support seriously and my VIP manager doesn't even seem to look into this.

I have asked them to close my account because of this!

but hope they can make a payment on my money.

Hej.

jag har problem med detta casino på två punkter.

Sportsbetting (live)

Jag spelade live på en tennismatch på under 8.5 game i set två, under setet så valde jag att använda (cashout) funktionen då jag inte längre trodde på spelet. Cashouten blev godkänd och jag blev nöjd. Men inga pengar betalades ut till mig och vid kontakt med min (VIP manager) så vet han inte ens att den möjlighet finns, alltså cashout. Men han kan inte göra något säger han då spelet blev över 8.5.

Black jack (evolution)

Spelade en massa händer och en hand då jag spelade €100 så blir alla kort svart och man ser inget värde på dom och dom tar pengarna. Även här så verkar dom inte ta det seriöst supporten och min VIP manager verkar inte ens undersöka detta.

jag har bett dom stänga mitt konto pga detta!

men hoppas att dom kan göra en utbetalning på mina pengar.

Dear Alexexanderwib,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To begin with, I would like to emphasize that in Casino guru we only help to resolve issues with online casino games and we do not solve sports betting complaints. So, unfortunately, we won't be able to help with the first issue.

Regarding the second issue - even if you experience a technical glitch while playing the game, the correct and final result of each bet will always be recorded by the game provider. Could you please advise if you see this bet in your game history and what was the result of the bet?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi.

I only see that €100 was bet and that there was a loss. See nothing else. But as I said, I asked them to close the account so I can't access anything like that now.

Hej.

jag ser bara att det satsades €100 och att det blev förlust. Ser inget annat. Men som sagt, jag bad dom stänga kontot så kommer inte åt något sådant nu.

Thank you for your reply, Alexexanderwib. I would like to emphasize that if you didn't see any winnings recorded in your game history, it most likely means that there were none. Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Since you closed your account and you are not able to provide any further supporting evidence, I am afraid we can’t proceed with this case. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear Alexexanderwib,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.