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I have been trying to get my withdraws approved i asked yesterday (29/1-24) what was happening and They told me its Beeing processed on The 29/1-24. But Nothing happens. I am fully verified.

And when i have spoken to The live chat om trying to get them to send The chat log to me but it does not arrive in my emailbox

I have 3 different withdraw request.

1. 200 euro request date 26/1

2. 250 euro request date 27/1

3. 400 euro. Request date 27/1

Dear Magge90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Okay, I'll wait a bit. KYC is 100% done. Have made withdrawals before without problems. They refer a lot to their terms and conditions. There they firmly claim that everyone who is verified should have their withdrawals processed within 24 hours. Their words and not mine. But I understand that some problems may arise. But at the same time I'm getting worried that I'm not getting my chat logs to my email, I'm waiting a while longer

Okej jag avvaktar lite. KYC är 100% gjord. Har gjort uttag tidigare utan problem. Dom hänvisar mycket till sina terms and condition. Där hävdar dom bestämt att alla som är verifierad ska få sina uttag processade inom 24 timmar. Deras ord och inte mina. Men jag förstår att vissa problem kan uppstå. Men samtidigt blir jag orolig iom att jag inte får mina chatloggar till min mail jag avvaktar ett tag till

I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Friday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear Magge90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.