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It seems that they do not want to pay my withdrawal, pure excuses in Betano, in 30 minutes they transfer you here one feels cheated, they just need to ask me for my card codes to pass that KYC thing, how terrible

Pareciera que no quieren pagar mi retiro puras escusas en betano en 30 minutos te transfieren acá uno se llega a sentir estafado solo falta que me pidan mis claves de mis tarjetas para pasar eso de KYC que terrible

Hello alejandrosalgado716,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I passed kyc verification today i bet with real money as they promise bonus and never gave it to me i just bet with my money

Pase la verificación de kyc hoy aposté con dinero real ya que prometen bonos y nunca me lo dieron solo aposté con mi dinero

I passed the KYC verification they canceled my withdrawal from my bank now they force me to register with neteller what else do I have to wait stop a fraud this can't be that they have the highest rating if they put all the players in trouble for withdrawals if I could I would sue them that corresponds is nothing cerio this I insist stop scam

Pase la verificación KYC me cancelaron el retiro a mi banco ahora me obligan a registrarme en neteller que más tengo que esperar ya párese un fraude esto no puede ser que tengan la máxima calificación si ponen problema a todos los jugadores para los retiros si pudiera los demandaría eso corresponde no es nada cerio esto insisto párese estafa

Dear alejandrosalgado716

According to our records, you've received the withdrawal.

Kind regards

Hello alejandrosalgado716,

Can you please confirm that the withdrawal was processed and you received your money?

Dear alejandrosalgado716,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.